About Us: UKG (Ultimate Kronos Group) is an industry market leader known for leveraging cutting-edge technology to revolutionize workforce management. As we continue to expand our product footprint globally, we are creating new opportunities in India. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike.
About the Role:
We are seeking a dynamic and experienced Workforce Management (WFM) Practice Manager to lead the implementation of UKG's WFM solutions for global customers. As the delivery lead, you will provide project oversight, foster impactful relationships, and ensure the successful execution of customer engagements.
You will play a pivotal role in driving process improvements, maintaining high standards of service delivery, and mentoring a team of talented Solution and Integration Consultants. This position requires a balance of strategic leadership, operational excellence, and technical insight.
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Key Responsibilities
• Lead and mentor a team, ensuring the consistency and repeatability of project delivery across global engagements.
• Onboard, train, and develop team members while driving initiatives that enhance productivity and scalability.
• Serve as the primary escalation point for complex customer issues, developing and executing remediation plans to resolve challenges.
• Maintain high levels of customer satisfaction by proactively managing project health through quality assurance techniques, reporting, and consistent follow-ups.
• Accurately forecast project staffing needs and work closely with stakeholders to optimize resource utilization.
• Drive continuous improvement initiatives, resulting in superior customer experiences, enhanced team productivity, and operational efficiency.
• Provide regular reporting on productivity, performance metrics, defect analysis, escalation root causes, and forecasting deliverables.
• Identify, propose, and implement key improvement initiatives to create efficiencies and innovations that benefit both internal teams and external stakeholders.
• Anticipate potential risks or situations that could impact project success, assess their implications, and implement effective solutions.
• Collaborate with senior leadership on strategy planning, resource allocation, and overall operational improvements.
• Participate in business planning discussions, both locally and internationally, including travel for team meetings and strategic alignment sessions.
Qualifications:
• Bachelor's degree required; MBA preferred.
• 12+ years of industry experience, including 2+ years in a managerial role.
• Proven expertise in Workforce Management (WFM) and Human Capital Management (HCM) solutions.
• Experience managing direct reports, including technical leadership and mentoring.
• Strong understanding of professional services operations, including resource deployment, staff development, and partner management.
• Analytical skills with a proven ability to drive change and process improvements.
• Exceptional written and verbal communication skills, capable of engaging stakeholders across all organizational levels.
• Ability to adapt to evolving technologies and dynamic environments.
• Executive-level presence with the ability to influence and build credibility with customers.
• Demonstrated leadership and problem-solving skills.
• Willingness to travel domestically and internationally as needed.
If you are a seasoned professional with a passion for HCM/WFM solutions, a strong focus on fostering employee growth and a proven track record of driving customer success, we want to hear from you! Join us at UKG, where you can lead, inspire and make a lasting impact on both our team and customers. Apply now to be part of our exciting journey!