Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Want more jobs like this?
Get jobs that are Remote delivered to your inbox every week.
The UKG Community & Content Solutions team supports over 250,000 customers, partners, and employees to create, find, use, and share learning content that drives the successful adoption and use of UKG products. We are seeking a Knowledge Engineer with expertise in structured content management, enterprise knowledge management, and AI-driven search optimization. This role will focus on supporting users of content systems, including Heretto Component Content Management System (CCMS), Ingeniux Web Content Management System (WCMS), Salesforce Knowledge, and Coveo Enterprise Search to improve content creation and retrieval.
Key Responsibilities:
Knowledge Engineering & Content Structuring
• Develop metadata schemas, taxonomies, and ontologies to enhance search across our content systems.
• Implement structured content models and modular authoring strategies to enable dynamic content retrieval and content delivery.
• Identify and promote best practices for single-source publishing, structured content reuse, and content interoperability across our content systems.
• Optimize content governance frameworks, including version control, content classification, automated tagging, and lifecycle management.
AI-Powered Search & Intelligent Content Retrieval
• Work closely with content teams to optimize content structure to maximize the accuracy of Coveo Relevance Generative Answering (CRGA) across all search hubs.
• Analyze search behavior and query performance to optimize content retrieval and improve search accuracy.
Support, Training, & Governance
• Monitor and provide user support via support channels like Microsoft Teams (Heretto and Ingeniux Help) and Service Now for system maintenance requests.
• Maintain technical documentation for supported systems, content workflows, and AI-powered content retrieval frameworks.
• Develop training programs for users on best practices for managing structured content, metadata, and AI search.
• Act as an internal consultant, providing recommendations on structured content improvements, workflow automation, and AI search tuning.
• Ensure compliance with accessibility standards, security policies, and enterprise content governance protocols.
Data & Analytics for Content Optimization
• Develop frameworks for measuring content effectiveness, search relevance, and user engagement with content.
• Utilize analytics tools to measure content effectiveness and engagement.
System Integration
• Support API-driven integrations between content systems and other enterprise platforms to ensure seamless content sharing.
Required Skills & Qualifications:
Technical & Content Management Expertise
• Experience with Knowledgebases, CCMS, WCMS, and AI content retrieval in an enterprise environment.
• Strong understanding of structured content models, DITA/XML-based authoring and metadata management.
• Proficiency in HTML, CSS, and JavaScript.
• Generative AI experience using Google Vertex, Microsoft CoPilot, or similar LLM's.
Soft Skills & Collaboration
• Strong analytical and problem-solving skills to optimize structured content and search workflows.
• Excellent communication skills to translate complex concepts for business stakeholders.
• Cross-functional collaboration with UX, IT, and business teams to ensure alignment of strategies.
Preferred Experience & Certifications:
• 5+ years in structured content management and/or knowledge management.
• Salesforce Knowledge, Heretto, Ingeniux, and Coveo in an enterprise environment.
• Generative AI using API integrations with content and knowledge systems.
• Python, and .NET and/or OOP.
• PowerBI and/or Power Automate.
• Certifications in Salesforce, Scrum (CSM, CSPO), Knowledge Management (KCS).
This role offers an exciting opportunity to support and optimize structured content systems and enhance AI-powered search strategies. If you are passionate about enterprise content management, structured content strategies, and AI-driven search, we encourage you to apply!
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $62,300 to $89,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers