IT Support Internship

Internship Program Details:
Duration: May 19th, 2025 - August 8th, 2025
Schedule: Full-time, Monday to Friday, 9 AM - 5 PM EST

About the Program

UKG's Intern Academy program is dedicated to helping college students jump start their business careers at a top-ranked technology company that cares about its people. Our interns work on enriching projects that have a significant business impact on the future of our company. In addition to your day-to-day work with your team, interns get to experience our award-winning culture through mentorship, learning programs, team-building activities, networking events, and more. We have big ideas - and need big thinkers to help us realize them.

About the Information Technology (IT) Track

UKG is looking for interns to join our IT Support team for the Summer 2025! As an intern in our IT track, you will work in various aspects of a global IT organization and gain experience working cross functionally. The IT Support intern will work closely with permanent staff providing IT support services assistance for small projects and initiatives.

Potential projects include:

IT Asset Management (ITAM)

• Validate existing automated system(s) and vendor(s) integrations to maintain proper hardware inventory for all endpoint hardware
• Perform routine audits and reconciliation of new, returned and retired hardware
• In collaboration with onsite staff, the IT Support Intern will learn the full hardware life cycle from procurement, asset management, provisioning, collection, repair, replacement and retirement.
• The IT Support Intern will assist with campus asset management needs

Mobile Device Management (MDM)

• Assist with ongoing maintenance of the MDM system for mobile devices
• Assist with proactive upgrades and legacy device clean up

End-User Support Responsibilities

• Provide light operational end-user support, assisting employees with technical needs.
• Collaborate with the IT Support team to troubleshoot and resolve common technical issues via Chat.
• Contribute to IT Support documentation efforts, including creating and updating the knowledge base, identifying patterns in user-reported issues, and suggesting improvements to support workflows.

This internship provides an opportunity to gain practical exposure to the fundamentals of IT support while making a meaningful impact on daily operations for the team.

Qualifications:

• Pursuing BA/BS in Information Technology, Systems, MIS or Engineering
• Interests in IT, infrastructure, engineering and modern end user technologies
• Proficient with Microsoft Office solutions, databases, inventory controls
• Candidates should be comfortable interacting directly with business users, have direct customer service experience and interactions via phone, chat, email and ticketing platforms

UKG is unable to sponsor new applicants for employment authorization for our internship program, including students on temporary sponsorship through CPT. All applicants must be eligible to work in the US (United States) with no restrictions now and in the future.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $20 - $25/hour however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers