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Description & Qualifications
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Description
The Job
The UKG Service Management Platform team is seeking a ServiceNow Development support personnel. The ServiceNow Developer will be responsible for the ServiceNow enterprise-wide platform development and administration responsibilities. This includes managing Incidents and tasks assigned to the group and developing and deploying code to our production environment.
Working Hours: 3:00 PM - 00:00 AM
Working Days: Monday - Friday
Work from Office: 3 days each week
The Daily
•Configuration and Scripting: Configure and script on the ServiceNow platform, including UI policies, business rules, client scripts, and server-side scripting to enhance functionality and user experience.
•Workflow Automation: Create and optimize workflows and orchestration processes within ServiceNow to automate routine tasks and streamline business processes.
•Service Catalog: Develop and maintain the Service Catalog, including the creation of catalog items, variables, and associated workflows to support IT and non-IT service requests.
•Reporting and Dashboards: Create and maintain reports, dashboards, and performance analytics to provide real-time insights into service management and operational efficiency.
•User Training and Support: Provide training and support to end-users and other team members, helping them effectively utilize ServiceNow features and functionalities.
•Perform day to day support, administration, and maintenance of the ServiceNow platform
•Manage and prioritize incidents and tasks assigned to the group
•Work directly with users to resolve Incidents and complete tasks within ServiceNow
•Develop clear and concise technical and process knowledge articles for the team
•Monitor platform health, usage, and overall compliance on the platform
•Deploy code to production environment
•Work with developers on defects found in the platform
•Assist in platform patching and upgrades
•Developing reports and dashboards
Qualifications
The Essentials
•Bachelor's Degree or equivalent education and work experience
•2 - 5 years of ServiceNow Development experience
•ITIL certification is preferred
•Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.