Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

UKG HRSD (HR Service Delivery) is on a mission to transform how every HR function provide services to their employees. We believe that employees should receive the same level of services as the company's best customers. Our unique state of the art HR Service Delivery platform provides HR teams with the tools they need to provide great services while considerably decreasing the manual work behind the scenes and allowing companies to go paperless in their administration.

UKG HRSD (HR Service Delivery) include employee voice, case management, process automation and employee file management. Our modules help HR teams more easily answer employee requests on demand, automate employee processes, engage with employees through surveys, and manage documents and compliance requirements across multiple locations.

The Integration Post-Go-live Consultant will be an integral part of our customers' journey from before they purchase our product, all the way through to our Post Go-Live services. As part of the US Operations team, and the overall Global Customer Services Team, your daily functions include acting as a technical SME for the more functional teams, as well as processing tickets from a queue-based system which can range from advanced technical troubleshooting of escalated tickets, to processing service tasks in support of on-boarding new clients and maintaining system uptime. As part of this high performing, fast-paced, and super fun team committed to solving complex issues, you will be presented with many opportunities to learn and grow, both technically and personally.

Responsibilities:

• Perform tasks related to the setup and rollout of new clients
• Provide technical guidance and insight to the customer facing team members (Project managers, Post Go-live services etc.)
• Develop tools and update processes to make delivery more efficient
• Adept at dealing with sensitive data and proficient in providing and maintaining high client service standards
• Display exceptional organizational skills and have a high-risk consideration of implications of any changes made on the systems
• Collaborate and work with non-technical customers (internal and external) on highly technical issues
• Maintain project management tools for all integration projects
• Participate in special projects to help improve and enhance the team's best practices and processes

Basic Qualifications:

• Bachelor's degree in Computer Science, Information Systems or related field or equivalent professional experience
• 4+ years of experience in project management
• 4+ years of experience in any customer facing role
• Experience in troubleshooting issues / IT development knowledge
• Significant experience in basic networking protocols, including TCP/IP, HTTP, SFTP, DNS
• Demonstrate solid understanding of SaaS environments and appreciation of Uptime and Service Level Agreements (SLA) in a technical and/or internet-based environment
• Ability to create and manage documentation
• Working knowledge of Linux and understanding of Linux-based software stacks

Preferred Qualifications:

• Python scripting experience is a plus
• API experience is a plus
• Expertise on HRSD products would be an advantage

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $62,300 to $89,550, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers