Job Summary:
The Garnishment Specialist I, is responsible for providing world class support and timely processing of assigned Garnishment Cases for UKG Inc.'s customers who utilize our Garnishment Administration and Disbursement product offering. The key responsibilities are to accurately process garnishment withholding orders to ensure compliance. This includes following the jurisdiction requirements and our standard processes to set up payroll deductions and written responses as required to the agencies and courts.
Primary/Essential Duties and Key Responsibilities:
Ability to recognize and categorize orders for all garnishment types
Performs accurate and timely payroll transactions related to garnishments to include set-up, data entry, garnishment interpretation and updating deductions data according to established timelines, standards and procedures for garnishments types, including but not limited to
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Child supports
Releases
Provides accurate and timely written answers to garnishment and/or court notices as required within prescribed time limits
Ability to effectively examine and reconcile garnishments
Respond timely and accurately to internal contacts concerning garnishment deductions
Follows the established process to ensure delivery in compliance for each required mailing
Escalates non-routine inquiries and issues to Garnishment Specialist, Lead and Garnishment Manager
Effectively use appropriate resources which include including process documentation and our compliance reference 'Complete Guide to Federal & State Garnishments', · Garnishment Specialist, Lead, Manager
Attend and Actively participates in all scheduled Select Service Group, Garnishment Department and POD Team meetings and reviews recordings for any missed due to time off or other unavoidable conflicts
Stays current and adheres to federal and state guidelines when handling garnishment orders
Assists with garnishment set-up for new client implementations as requested
Being flexible and adapting to process improvements and changes and making suggestions to improve standard processes
Being a team player always remembering that all clients are our clients
Other Special projects or tasks assigned by Management.
Required Qualifications:
Knowledge, Skills and Abilities
1-2 years Garnishment and/or Payroll or any related experience
Intermediate proficiency with Microsoft Office applications: Word, Excel, Outlook
Must be able to manage assigned work in an organized, proactive and independent manner to meet all required time frames and commitments
Excellent analytical ability within a high transaction volume environment
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
Assists with related special projects as required
Overtime may be required during any calendar quarter
Experience, Education, Certification, License and Training
Graduate / Post Graduate
Preferred Qualifications:
Working knowledge of UltiPro is a plus
FPC or CPP is a plus