With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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The Director, Professional Services Consulting will directly manage a team of front-line leaders by ensuring adherence to practice guidelines and through the achievement of operational and financial metrics. Additional responsibilities include monitoring progress against project/engagement goals, forecasting and monitoring of fiscal performance, participating in Customer meetings, providing feedback based on customer experience, and developing a strategic plan to drive the practice's current and future objectives.
Responsibilities:
• Hire and develop Managers to run their perspective groups and support the business volume.
• Drive key business objectives that align to company and business goals.
• Drive the team to execute engagements in compliance with UKG's defined methodology.
• Work with managers to monitor and manage skill set requirements for the organization.
• Effectively leverage resources in an inter/intra cooperative manner, ensuring that customer and operational objectives are maximized.
• Continually monitor all engagements to ensure that engagements are managed effectively and efficiently, as measured by project and Practice profitability and customer reference ability.
• Effectively mitigate risk with projects to avoid or minimize escalations.
• Work with Account Management and Sales in the development and/or review of customer proposals (SOW).
• Provide direct support to the Sales team by collaborating in customer sessions as dictated by engagement needs.
• Effectively leverage cross-functional resources as necessary to ensure Practice success.
• Monitor and ensure financial plans (budgets) are met or exceeded for the Practice. Drive the cost to deliver down.
• Conduct ongoing engagement/project reviews ensuring a detailed understanding of project status, scope, and risks. In addition, the position is expected to effectively manage backlog within the Practice.
• Work with front line managers to ensure they are providing monthly forecast input with an emphasis on predictability, demonstrating control of the business.
• Ensure that all employees understand business objectives, expectations and measurement criteria for their respective positions.
Basic Qualifications
• Bachelor's Degree
• Minimum of five years leading a Professional Service operation
• Ability to travel up to 20%
Preferred qualifications:
• Minimum of three years leading leaders
• Demonstrated leadership in managing both Customer and internal resources (at all levels) during adverse situations - problem escalations, engagement challenges - effectively balancing customer satisfaction and business objectives throughout.
• Possess excellent written and verbal skills with a strong customer focus.
• Strong business acumen - planning, forecasting, budgeting.
• Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry.
• Demonstrable communication and negotiation skills
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com