Director, Ready Implementation - India
The Director, Ready Implementation - India is responsible for providing strategic leadership for the UKG Ready Implementation Services (RIS) India group, including our build, check history, and in-country advisor teams. Specifically, this position is responsible for overseeing strategic and operational objectives to scale our UKG Ready team in India and effectively support the delivery of our products to our customers. This is accomplished through taking an organization-wide view of performance metrics, processes, tools, and other enablement functions for the UKG Ready Implementation Services group.
As the Director, Ready Implementation Services (RIS) - India, you will lead the continued global expansion for RIS, leveraging new resources in key geographies to expand our resource base and extend the workday allowing for more efficient and timely project completion. This role must work closely with all RIS Directors and Managers as well as key stakeholders in the broader Customer Experience Team to align processes and resources to RIS strategic goals and objectives. Delivery Efficiency, onboarding of new resources, and joint team satisfaction results across RIS will be the primary measure of success for this role.
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This position will be based out of UKG Noida office in India and will report to the Director of the UKG Ready Implementation Shared Services. Further, this position will be required to operate in alignment with global hours of operation, generally 11:30am IST to 8:30pm IST.
Duties and Responsibilities:
• Drive key business objectives that align to company and business goals through out the India Build, Check History, and Advisor teams
• Manage and develop a Global Team leveraging the UKG resources available to evaluate new geographies and support growth in high value geographies, including expanding the team into Pune in India
• Continual evaluation and development of process and strategies to most effectively support the delivery teams in the implementation of Ready products and services.
• Establish, implement, and drive adherence to operational best practice standards, processes, and systems, in accordance with UKG strategy and goals
• Collaborate with key stakeholders to ensure Training provides programs that deliver measurable, improved employee performance and aligns with UKG strategy and goals
• Document and own best practices for executing and maintaining all aspects of the program.
• Monitor and report on key metrics to demonstrate teams' performance and impact on organizational objectives
• Ensure that all employees understand business objectives, expectations, and measurement criteria for their respective positions.
• Coach, mentor and provide leadership development to team members, to optimize operational/delivery excellence and create a deeper bench of experienced talent
• Instill a strong focus on customer service and experience
• Build strong, trusting relationships with US, employees, and internal customers.
• Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks.
Basic Qualifications:
• Bachelor's Degree and 14+ years relevant experience in the area of HCM software and/or services implementation
• At least 5 years successfully leading strategic projects/programs for a software provider
• Minimum of 5 years experience managing high performing teams
• Ability to travel internationally
• Demonstrated ability to manage and execute on multiple, critical projects simultaneously
• Ability to think strategically and drive results
• Demonstrated experience influencing cross-functional teams to achieve project/program goals
• Established record of successfully scaling teams, improving performance and business standards
Preferred Qualifications:
• Prior experience building and leading global teams and managing other managers
• Possess excellent written and verbal skills with a strong customer focus
• Strong business acumen - planning, forecasting, budgeting
• Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry.
• Demonstrable communication and negotiation skills