Description: The Customer Renewal Representative III role is responsible for proactively working with customers to ensure they successfully use the company's products and achieve the highest possible renewal rates and revenue retention within a customer set that generates between $50M to $100M in total recurring revenue. The role's main objective is to retain revenue at the highest rate possible while partnering with customers and internal teams like Customer Success and Sales to ensure their success.

To achieve this objective, the representative must eliminate churn before and at the point of renewal while fostering the success, growth, and expansion of each customer account. The representative will be responsible for managing and negotiating all existing renewal contracts for the assigned territory of customer accounts. This includes executing new renewal contracts for signature by the client and focusing on long-term, multiyear renewals.

The representative must probe for additional sales opportunities on all customer calls and utilize a renewal approach and contract structure that is built to encompass long-term needs and incorporate anticipated changes in organizational strategy. To ensure their customers' success, the representative must coordinate internal resources across departments, presenting the best customer experience possible, and solidifying future growth of their accounts.

The representative must maintain renewals pipeline and activity records in corporate CRM (Salesforce.com) to keep track of renewals and provide insights into customer behavior and needs. Ultimately, the representative's success will be measured by their ability to retain revenue, increase renewal rates, and partner with internal teams to ensure customer success, resulting in the company's continued growth.
Preferred Qualifications:
• Bachelor's degree or higher required
• 3+ years' experience in renewal sales or customer support/ account management
• Experience in HR and Payroll application-oriented software and or systems
• Salesforce and excel knowledge
• Strong analytical skills

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The base salary range for this position is $48,880 to $70,304annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers