UKG is seeking energetic, customer-focused individuals to provide world-class service to our Managed Services UKGPro customers. As a Business Applications Analyst, you will provide in-depth consulting, analysis, configuration, validation, support and development of business systems and internal business processes for our customers. This individual will have strong technical skills with an in-depth knowledge of UKGPro, HR and financial systems and work with key users to translate business requirements into system solutions.

Qualified candidates are self-starters with exceptional organizational and problem-solving skills who are highly-motivated to provide excellent customer service. Candidates will also possess a general knowledge of payroll and/or human resource concepts and regulations and be comfortable working in a fast-paced, exciting environment.

****This person must be willing to do late evening hours India time and provide required coverage during Eastern Time Zone.

Primary/Essential Duties and Key Responsibilities:
• Provide UKGPro product and HRIS subject matter expertise to customers and team members.
• Provide solutions for UKGPro System functionality.
• Recommends process improvements after reviewing and analyzing customer business needs.
• Manage current and add new system configurations. Includes testing and validating.
• Performs project scope, analysis, and configuration of new US and Global companies in UKGPro.
• Imports System and Employee data. Includes, mapping, validation, and testing.
• Develops customer specific user procedures and documentation
• Assist with implementation of new UKGPro features applicable to HRIS functions.
• Track, manage, and oversee resolution of open project issues/items.
• Escalate non-routine inquiries and issues accordingly
• Perform various projects utilizing the IBM Cognos Analytics suite of products to design, test, and deliver reports according to specifications within project delivery dates.
• Demonstrates excellent troubleshooting, root cause analysis skills and is able to implement preventative measures.
• Assists with related special projects as required.
• Maintain discretion and professionalism with team members and collaborate well with the US stakeholders
• Mentor team members and assist with development.

Required Qualifications:
• Bachelor's degree (B.S.) in Computer Science, Bachelor's degree (B.S.) in Management Information Systems and 2+ years related HCM/ HRIS role experience, or a combination of education and experience preferred
• Minimum of 1 year experience with UKGPro Products
• Good understanding of SQL Dimensions and Cognos Analytics
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Must work well with others in a team focused environment
• Proven ability to handle multiple projects and meet deadlines
• Knowledge of UKGPro and other UKG products
• Ability to provide required coverage during Eastern Time Zone.

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com