Here at UKG, our purpose is people™ . Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
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Description
About The Role:
The Bilingual Specialty Support Representative, Canada Payment Services will be responsible for prompt payment processing for UKG's customers utilizing the Canada Payment Services product offering. Reporting to the Manager, Specialty Product Support, the SSP III is also responsible for providing world class support to UKG's customers through first point of contact problem resolution.
Duties and Responsibilities:
•Process payroll tax data and respond to customer concerns via e-mail and cases within prescribed service level agreements
•Reconcile tax data to ensure accurate remittances.
•Collaborate with cross functional partners including but not limited to Trust/Treasury Operations, Implementation partners, Customer Success, Privacy Risk & Compliance, and Product Development.
•Monitor new customers through the implementation process of Canada Payment Services by ensuring that requirements are met, and set-up is accurate and in compliance
•Responsible for notifying and partnering with customers to resolve urgent payroll tax funding matters.
Qualifications
About You:
Basic Qualifications:
•Minimum of 3 years work experience in a services operations or customer facing role
•Strong organizational skills with demonstrated attention to detail and ability to prioritize.
•Ability to effectively communicate (verbal and written) and build relationships with colleagues and cross-functional partners.
•Passion for driving customer success.
•Excellent judgement and demonstrated ability to multi-task and handle time-sensitive work
•Professional banking, payroll, tax, or accounting experience
Preferred Qualifications:
•Bachelor's Degree in Business or Accounting or a related discipline
•Ability to adapt to rapidly changing business constraints and needs.
•Experience working with Salesforce and SQL
Disclaimer
*Quebec candidates: While French is required for Quebec roles, use of the English language is also required due to the global nature of the business and the need to interact with UKG US headquarters and international sites.
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster and its supplement.
View the Pay Transparency Nondiscrimination Provision
UKG participates in E-Verify. View the E-Verify posters here.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.