Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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Benefits Systems Consultant Description
The Benefits Systems Consultant I will be called on to perform various roles during the course of the post-live cycle for our customers all while maintaining World Class Customer Service. The individual will be responsible for a variety of tasks that include working with customers on their ACA printing/filing efforts, Open Enrollment Renewals and completing basic Post-Live configuration/system update projects. Their main responsibility will be to support ACA Services customers through their print/filing efforts, complete basic benefits administration system configuration and Open Enrollment Renewal projects.
Duties and Responsibilities:
- Work with customers to establish project scope, gather configuration requirements, and set system goals for configuration projects.
- Collaborate with Senior and Lead Systems Consultants to complete system configuration updates.
- Communicate with customers and internal partners on outstanding technical requests.
- Manage projects through to closure and ensure all configuration projects are closed within set timelines and appropriate documentation maintained and uploaded to Salesforce.
- Complete basic configuration projects under the oversight of Senior and Lead Systems Consultants.
- Other projects and tasks as assigned by Manager.
Required Qualifications:
- Organizational, problem-solving, and good analytical skills.
- Ability to manage priorities and workflow in a fast-paced, dynamic environment.
- Excellent communication, interpersonal, and follow-up skills are critical for success.
- Ability to appropriately set and manage expectations with customers.
- Ability to provide consulting services with customers to ensure the appropriate outcomes are achieved.
Preferred Qualifications:
- Minimum 1 year of customer service experience.
- Proficiency with ACA services and systems.
- Experience with UKG Pro Benefits Administration systems.
- Proficient using the Microsoft Office Suite of software to include Outlook, Word, and Excel.
- Health & Welfare 1+ years' experience.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $24.23 to $45.38/hour, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers