Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

• 8+ years of experience in payroll operations with a minimum of 3 years of supervisory experience.
• Manages and leads the payroll team with the goal of implementing best practices and building a world-class organization.
• Have a thorough understanding of internal controls as they relate to payroll functions
• Mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer SLAs.
• Should be able to get the deliverables met by the team at the expected level or more.
• Should be able to review and finalize the RCA, ensuring occurrence is controlled and improvement is displayed.
• Excellent understanding of end-to-end US payroll processes
• Manages and leads the payroll team with the goal of implementing best practices and building a world-class organization.
• Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.
• Ensures timely and accurate monthly reporting information is sent to appropriate departments.
• To assist and encourage team members to submit process innovation ideas as per the assigned goals, ensure team members submit at least one process improvement idea per quarter.
• To submit, also assist and encourage team members to submit process innovation ideas as per the assigned goals.
• Responsible for hiring, training, development, and all people-related aspects of leading a high-performing team.
• Conduct one-on-one meetings with the team, provide coaching, and provide performance reviews.
• Address any performance issues straight away to ensure employees are aware of them and have the chance to improve.
• Focus on the development of each team member individually.
• Ability to multi-task and effectively deal with projects as well as tactical operational details.
• Able to help others navigate through difficult situations.
• Ability to work with individuals, groups, and teams to identify issues and solve problems.
• Develops, implements, and maintains systems, procedures, and policies to ensure adherence to company guidelines.
• Problem solving, time management, and priority-setting skills
• Strong judgment with the ability to multi-task and effectively deal with projects as well as tactical and operational details
• Results- and customer-oriented individual who possesses a positive can-do attitude and is continually striving for excellence.
• Outstanding people/team management and communication skills
• Make the necessary adjustments to keep the team engaged and/or look into the cause of the team's (or a single team member's) decline in motivation.
• Establish and maintain exceptional business relationships with internal stakeholders while working collaboratively.
• To ensure all KPI Targets are met for the team
• Generate operational metrics to communicate and manage the performance of the team
• Maintain regular contact with stakeholders to solicit feedback and identify potential areas for growth.

• Overall, 8 to 12 years of work experience, of which the last 5 years were in US payroll or HCM,
• 3 + years of management experience leading a team
• Excellent understanding of handling end-to-end US payroll processes.
• Experience in handling at least 5-8 team members
• Team handling experience, project implementation, extensive general USA payroll and UKG Pro knowledge
• Advanced knowledge using the Microsoft Office Suite
• Experience with UKGPro is an added advantage
• FPC certification is preferred.