Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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Description ;
We are looking for technically skilled candidates with excellent interpersonal and problem-solving skills. Support Technicians troubleshoot technical issues, provide timely customer feedback, and support our suite of business applications.
Job Duties:
• Provide appropriate and timely front-line technical support to our valued Users.
• Troubleshoot and resolve issues related to business tools supported.
• Correctly identify issues that require escalation.
• Identify new problems and solutions, and share knowledge by contributing content to the Knowledgebase
• Prioritize cases, escalations, projects and tasks based on client and business needs
• Effectively manage all assigned Tasks and Projects on daily basis.
• Meet all support performance requirements including quality and efficiency of calls/emails answered
• Work in a team environment that will enhance the quality of services offered and improve the efficiency of the department
• Willing to work in a Rotational shift comprising morning and night shifts.
Qualifications :
• 2-3 years of relevant experience in application support, tech support or a similar role.
• Experience with Microsoft Applications such as OneNote/Excel/PowerPoint/SharePoint
• Attention to detail and good problem-solving skills.
• Basic knowledge of Smartsheets would be an additional advantage.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Good hand on experience on Salesforce and Service Now CRM tool.
• Have basic knowledge of JIRA
• Basic ITIL core concepts knowledge.
• Good knowledge on creation of SOP
• Additional knowledge of SQL, Power Automation, Scripting will be preferable.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal-opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com