Description ;
We are looking for technically skilled candidates with excellent interpersonal and problem-solving skills. Support Technicians troubleshoot technical issues, provide timely customer feedback, and support our suite of business applications.
Job Duties:
• Provide appropriate and timely front-line technical support to our valued Users.
• Troubleshoot and resolve issues related to business tools supported.
• Correctly identify issues that require escalation.
• Identify new problems and solutions, and share knowledge by contributing content to the Knowledgebase
• Prioritize cases, escalations, projects and tasks based on client and business needs
• Effectively manage all assigned Tasks and Projects on daily basis.
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• Meet all support performance requirements including quality and efficiency of calls/emails answered
• Work in a team environment that will enhance the quality of services offered and improve the efficiency of the department
• Willing to work in a Rotational shift comprising morning and night shifts.
Qualifications :
• 2-3 years of relevant experience in application support, tech support or a similar role.
• Experience with Microsoft Applications such as OneNote/Excel/PowerPoint/SharePoint
• Attention to detail and good problem-solving skills.
• Basic knowledge of Smartsheets would be an additional advantage.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Good hand on experience on Salesforce and Service Now CRM tool.
• Have basic knowledge of JIRA
• Basic ITIL core concepts knowledge.
• Good knowledge on creation of SOP
• Additional knowledge of SQL, Power Automation, Scripting will be preferable.