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Applications Support Analyst I

AT UKG
UKG

Applications Support Analyst I

Noida, India

Description ;
We are looking for technically skilled candidates with excellent interpersonal and problem-solving skills. Support Technicians troubleshoot technical issues, provide timely customer feedback, and support our suite of business applications.

Job Duties:
• Provide appropriate and timely front-line technical support to our valued Users.
• Troubleshoot and resolve issues related to business tools supported.
• Correctly identify issues that require escalation.
• Identify new problems and solutions, and share knowledge by contributing content to the Knowledgebase
• Prioritize cases, escalations, projects and tasks based on client and business needs
• Effectively manage all assigned Tasks and Projects on daily basis.

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• Meet all support performance requirements including quality and efficiency of calls/emails answered
• Work in a team environment that will enhance the quality of services offered and improve the efficiency of the department
• Willing to work in a Rotational shift comprising morning and night shifts.

Qualifications :
• 2-3 years of relevant experience in application support, tech support or a similar role.
• Experience with Microsoft Applications such as OneNote/Excel/PowerPoint/SharePoint
• Attention to detail and good problem-solving skills.
• Basic knowledge of Smartsheets would be an additional advantage.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Good hand on experience on Salesforce and Service Now CRM tool.
• Have basic knowledge of JIRA
• Basic ITIL core concepts knowledge.
• Good knowledge on creation of SOP
• Additional knowledge of SQL, Power Automation, Scripting will be preferable.

Client-provided location(s): Noida, Uttar Pradesh, India
Job ID: ukg-893378891263
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program