About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others. This hybrid position requires two days per week in our Denver office.
About you

You’re an active listener and a determined person who thrives in a collaborative environment like ours. You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets. You’re ready for a challenge and aren’t afraid to try new ideas.

• Manage a book of approximately 150 Enterprise customers (1k+ employees) who have a contract quantity of 200 licenses or less - many of these customers will be teams or departments inside larger organizations.
  
• Be responsible for driving the engagement and revenue retention of your book of business by using a combination of high-touch and tech-touch strategies
  
• You will leverage data, insights and tools to effectively prioritize your book of business and to inform what action you take with specific accounts.
  
• You will partner with Sales to identify high value accounts and will work with them to identify new contacts and use cases that may be relevant to our relationship
  
• You will own the retention and expansion of the accounts in partnership with the RM &; Sales team.
  
• Develop expertise about the use cases of Enterprise-sized customers who have purchased Udemy Business for small-to-medium-sized teams or departments
  
• Build relationships and develop champions inside your customer accounts.
  
• Based on what you learn, you will contribute to the development of communications programming and customer lifecycle playbooks specifically tailored for the Enterprise experience of small-to-medium sized teams or departments; working with our Gainsight administrator and/or Marketing team to bring them to life
  
• Work collaboratively with the Enterprise Customer Success Department to ensure your strategies create a cohesive customer experience throughout the Enterprise Customer Success vertical
  
• Be an expert on the UB Platform with a deep understanding of our technology and content
  
• Surface customer requests and help translate customer feedback into product requirements
  
• Collaborate as needed with our Finance team to support customers’ payment, billing, and invoicing needs
  
  What you’ll have
  
  • 3+ years of customer success experience in B2B SaaS organizations, or 2+ years working with Enterprise clients in B2B SaaS organizations
    
  • Proven experience identifying, nurturing, and successfully expanding existing customer accounts
    
  • Been accountable to a revenue goal
    
  • Superior project management, time management and organizational skills; excellent attention to detail and ability to prioritize wisely
    
  • A data-driven approach
    
  • Comfort innovating and evolving within your role
    
  • Experience collaborating across teams toward a common goal
    
  • Experience with customer journey mapping and customer segmentation
    
  • The ability to thrive in fast-paced, ambiguous environments
    
  • Familiarity with Gainsight, Salesforce, and/or Zendesk (a plus)
    
    We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
    Life at Udemy
    
    We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
    
    • We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
      
    • Learning is what we do - inside and out. Our Learning &; Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
      
    • Our reason to exist is to revolutionize learning - that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
      
    • We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
      
      Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
      
      At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.We will consider for employment qualified applicants with arrest and conviction records.
      Our Benefits Start With U
      
      Our benefits package at Udemy "starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:
      
      • Core Benefits: Comprehensive medical, dental, vision, life/AD&;D, and disability coverage
        
      • HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
        
      • Transgender Benefits: Expanded medical coverage for gender-affirming care
        
      • Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week "ease-back” program that enables parents to return part-time at full pay
        
      • Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
        
      • Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
        
      • Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
        
      • Charitable Giving: Corporate charitable match for eligible nonprofits and charities
        
      • Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
        
      • Holidays: Twelve paid holidays throughout the year
        
        Information regarding data privacy is available within the Udemy Careers Privacy Notice .
        
        At Udemy, we strive to be transparent around compensation. Actual compensation for this role is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor. In addition to a base salary, this role is also eligible for benefits, equity and uncapped OTE.
        Base Salary Compensation Range
        $84,000 — $104,000 USD