UX Researcher II - FinTech (Location: Sofia, Bulgaria - Remote)
About the Role
We are looking for a User Experience Researcher (UXR) to join the FinTech team, working on tax solutions that impact users globally. Your mission is to influence product and business decisions through deep insights into user behavior and technology interactions. You will play a key role in defining user problems, shaping product vision, and enhancing user experiences across Uber's platforms.
What You Will Do
- Design and conduct qualitative and quantitative research, including usability studies, interviews, field observations, and data analysis.
- Utilize internal logs and external data sources to gain a comprehensive understanding of critical issues.
- Identify new opportunities through innovative research methods and co-design sessions to shape product roadmaps and strategy.
- Synthesize and communicate research findings to influence product and business decisions.
- Adapt and innovate research methodologies to align with product needs.
- Collaborate with teams to ensure Uber's products provide seamless experiences across various services, such as rides, food delivery, and couriers.
- Build organizational knowledge to enhance the experiences of both users and employees worldwide.
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Basic Qualifications
- BA/BS degree in Human-Computer Interaction, Human Factors, Psychology, Computer Science, Anthropology, Communications, Information Science, Sociology, UX Design, or a related field.
- 2+ years of professional experience conducting user research.
Preferred Qualifications
- MS or Ph.D. in HCI, Psychology, Human Factors, Computer Science, or a related field.
- Strong command of research methodologies, data analysis, and statistical significance testing.
- Proven ability to drive impactful research programs that influence product and design decisions.
- Experience conducting research in diverse global markets.
- Experience working with external research vendors, translators, and transcription services.
- Ability to travel within Europe, India, and the United States as needed.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.