About the Role
Uber Eats is transforming instant delivery and making dining simpler. Whether it's enjoying a local meal, ordering groceries, or celebrating with a bottle of wine, the possibilities are endless. Working at Uber Eats means unlocking opportunities for customers, merchants, and delivery partners alike.
We are seeking an exceptional individual to join our Territory Operations team in Mexico. If you're passionate about designing and building innovative solutions to complex problems, this could be the role for you.
As a Territory Operations Manager, you will help shape the strategy and optimize operations for Delivery, Merchants, and Eaters in the region. You will collaborate with local Commercial teams and Central Operations to design and lead impactful projects and experiments that drive efficiency and reliability.
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This role will work closely with Central Operations, Commercial Leadership, and XF teams to execute key priorities and measure results.
What You'll Do
- Coordinate Strategy Across the Region: Align Central Operations teams to ensure a unified, cohesive operational strategy while adapting to local market needs.
- Standardize Execution in Key Areas: Implement scalable strategies and processes to maintain consistency and efficiency across all regions.
- Drive Hyperlocal Consumer Growth: Use data-driven insights and marketing efforts to drive demand, optimize pricing, and enhance customer engagement in key areas.
- Ensure Hyperlocal Operational Success: Optimize merchant performance and courier supply, tackling operational challenges to improve service reliability.
- Support & Align Commercial Teams: Provide operational insights and infrastructure support to Sales and Account Management teams, ensuring alignment with the specific needs of the region.
Basic Qualifications
- A minimum of 5 years of professional experience in a related field such as consulting, investment banking, strategy, operations, or analytics
- Strong proficiency in SQL and Excel/Google Sheets (MUST)
- Advanced proficiency in English
- Ability to thrive in a fast-paced and ambiguous environment
- Experience solving complex problems and proposing unique solutions
- Strong experience in building and executing complex processes
- Excellent communication and presentation skills, including the ability to present data and insights to a sophisticated audience
- Experience with quantitative data analysis to provide deep, measurable insights
- Strong collaboration and stakeholder management skills, with the ability to build trust-based relationships across teams and partners
- Strong business judgment and critical thinking skills, with the ability to use data to make informed decisions quickly
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.