About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
About the Role
Despite being a worldwide company, we recognize that Uber Eats' path to success originates from a strong local presence, deeply involving our partners (restaurants and couriers) in this journey. The Commercial Account Managers embody this strategy, by driving the development of specific cities/areas, with a strong focus on restaurants. This role is a rare opportunity to help grow Uber Eats in Portugal with a strong sense of ownership, strategic vision, and client obsession, which will have a direct impact on the success of one of Uber Eats' fastest growing countries and drive a step-change in the evolution of the food delivery business. This role calls for a combination of strong client obsession, relationship management skills, and strong operational execution skills to get stuff done at scale.
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What You Will Do
- Develop Uber Eats in specific areas and/or cities, focusing on both topline (orders and client growth) and bottom line (average basket), particularly in the restaurant dimension.
- Identify key restaurants to acquire to keep enriching the selection available on Uber Eats, coordinating with the dedicated sales team to close deals.
- Create long-term relationships with restaurant accounts in your area, maximizing their financials, marketing efforts, engagement, and satisfaction.
- Acquire extensive knowledge of the area and cities to identify further development options for Uber Eats (e.g., extending opening hours, covering new suburbs).
- Act as an ambassador of Uber Eats' mission, brand, and product.
- Negotiate terms and manage deals to ensure a competitive advantage in the market.
- Drive initiatives to increase customer satisfaction and restaurant partner engagement.
What You Will Need
Basic Qualifications
- 1-3 years of experience in a sales or account management role.
- Track record in account management or in a client-facing role, with a willingness to learn.
- Exceptional empathy, organizational skills, and integrity, with great follow-through on tasks.
- Ability to take initiative, work independently, and adapt to a constantly changing work environment.
- Strategic thinking and problem-solving abilities.
- Passion for Uber and a strong drive to be at the forefront of a highly visible, fast-growing brand.
- Strong organizational skills to handle multiple complex and urgent issues simultaneously.
- Analytical skills with experience in Excel, Google Sheets, Google Presentations, and Salesforce.
- Team player who contributes to a synergistic work environment.
- Exceptional speaking, reading comprehension, and writing skills in both Portuguese and English.
Preferred Qualifications
- Flexibility to travel across the country to meet with restaurant accounts.
- Experience in negotiation and deal-making, ensuring favorable terms and conditions.
Why Join? Joining Uber means being part of a diverse and inclusive team that is dedicated to making a positive impact on the world. At Uber, we support our employees with a comprehensive benefits package that includes health, life, and disability insurance, wellbeing and lifestyle programs, and generous time-off policies. Discover more about our benefits here.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.