About the Role
This role sits within the North East Territory team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top local favourite brands. As the Territory Account Manager, you'll take complete ownership of your territory - collaborating with partners to help them grow their business sustainably while delivering the best experience to our users, to make Uber Eats their most loved delivery platform. You'll also collaborate with the Territory Ops Manager to define the strategy of the territory, and the Field Sales team to help grow Uber Eats' selection of the North East's favourite restaurants.
This role calls for a combination of relationship management, business strategy, operational excellence and problem-solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a start-up culture, and above all, be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!
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- Manage a portfolio of local favourite Teeside, North East restaurants and be responsible for its growth and profitability.
- Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
- Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimizations, operational improvements etc.) and experiment with new business models (eg. delivery-only kitchens).
- Demand Generation: Drive demand to the app in your area of the West Midlands, by working with Marketing and Growth teams to improve our brand strength and in-app conversion.
- Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers - whether that's making sure they received what they ordered, or they're receiving it when they expect it.
- Analysis: Quantify everything you do. Utilise data-driven decision-making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.
- Improve tools and processes: Use your analytical ability combined with operational rigour to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximise your impact
- Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
Uber Eats is an on-demand food delivery app and website that helps bring millions of people around the world the things they want, at the tap of a button. We partner with over 50,000 restaurants and merchants in more than 330 cities and cities across the UK and Ireland. From specialty local favorites to national brand names, groceries to household essentials, and more, Uber Eats has what you want when you want it-with an average delivery time of 30 minutes.
The role is based in our office in Newcastle and involves r egular travel to Teesside.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.