About Uber
Uber is a global leader in mobility and food delivery services, driven by innovation and the desire to improve urban living. Our mission is to help people go anywhere and get anything with ease and convenience. We thrive in a diverse and entrepreneurial culture that empowers individuals to take initiative and create significant impact.
About the Role
This role sits in Brighton as part of the South Coast team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top local favorite brands. As the Commercial Account Manager, you'll take complete ownership of your territory - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. You'll also collaborate with the Territory Ops Managers to define the strategy for the territory and the Field Sales team to help grow Uber Eats' selection of Brighton and the Sussex area's favorite restaurants.
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What You Will Do
- Manage a portfolio of local favorite restaurants and be responsible for their growth and profitability.
- Lead commercial discussions with merchants to build sustainable long-term partnerships.
- Develop strategies in conjunction with your partners to help grow their businesses through effective marketing plans, menu optimizations, and operational improvements.
- Drive demand to the app in your area by working with Marketing and Growth teams to improve brand strength and in-app conversion.
- Implement operational improvements with your partners to ensure the best experience for Uber Eats users and couriers.
- Quantify initiatives by utilizing data-driven decision-making to understand the performance and prioritize those with the highest ROI.
- Enhance tools and processes using your analytical ability to identify gaps in current processes and build tools to maximize impact.
- Collaborate with internal teams such as Central Operations and Community Operations to solve problems and enhance our product and operations.
What You Will Need
Basic Qualifications
- 1-2 years in a client-facing role or relevant commercial position.
- Confident in making data-led decisions and using sound business judgment.
- Excellent project management skills with the ability to develop detailed joint business plans with restaurant partners.
- Strong communication skills, both verbal and written.
- A go-getter attitude with the ability to hustle, roll up sleeves, and get in the weeds with our highest value partners.
Preferred Qualifications
- Highly autonomous and able to work with minimal oversight.
- Ability to fuse business, strategy, finance, and legal concepts to lead complex, multifaceted deals.
- Strong problem-solving skills with a proactive approach to finding solutions.
- Capable of running analysis and transforming data into relevant insights.
Why Join?
At Uber, we offer a dynamic and fast-paced environment where you can thrive and grow. You'll have the opportunity to work with a diverse team of talented individuals, drive significant impact, and shape the future of urban mobility and food delivery. Enjoy comprehensive benefits that support your overall wellbeing, including health, life, and disability insurance, wellbeing reimbursement, and Uber credits.
Learn more about our benefits here.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.