About the Role
The Uber for Business platform team is looking for sharp, highly motivated individuals to help build the Technical Account Manager (TAM) function. As a Technical Account Manager, you will manage the technical relationship for a group of Enterprise and Mid-Market partners that utilize technical solutions in their relationship with Uber for Business (U4B).
The TAM will work closely with our external partners as well as internal stakeholders including sales, engineering, product, product ops, customer support, marketing, legal and operations to manage and optimize business relationships while providing maximum value for our strategic U4B partners.
What the Candidate Will Do
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- Work with deal makers and various cross-functional teams such as product, engineering, marketing, operations, legal, etc. to manage key technical relationships with business partner's engineering and product teams to drive maximum value through the partnership
- Partner with BD and Sales teams to sell-in and onboard partners to new products and solutions
- Own the plan and delivery of technology integration engagements with business partners by project managing resourcing, timelines, and dependencies with key stakeholders' input
- Work closely with business partners to successfully launch new technology integrations to win new accounts and grow existing accounts
- Be the technical point-of-contact for a group of businesses mapping up to the CTO level and navigate internal processes to provide the best outcome for clients and our markets
- Lead relationship management with prioritized ecosystem partners and vendors such as service providers, system integrators, technical consulting partners, and other 3rd-parties
- Assist with the rollout of new Business API products and features
- Collect product feedback from partners and work with Product and Eng teams to prioritize feature requests
- Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate U4B adoption
What the Candidate Will Need
- A minimum of 3 years of experience leading and implementing partner technology integrations
- A minimum of 3 years of actively engaging with strategic partners
- Engineering/CS/Mathematics degree or equivalent practical experience preferred
- Strong understanding of technical concepts and solutions such as API's, middleware, SDK's, and SFTP
- Experience managing senior executive stakeholder relationships
- Demonstrated project and program management skills - Able to manage multiple complex engagements simultaneously and move them forward according to project timelines
- Outstanding communication and presentation skills
- Exceptional team player with proven ability to lead through influence
- Detail oriented mindset with the ability to thrive in fast moving, ambiguous environments
- Willingness to travel to engage client engineering teams and stay productive and professional on the road
- Entrepreneurial thinking and the ability to act effectively with only high-level direction is also essential
Preferred Qualifications
- 5+ years of experience leading and implementing partner technology integrations preferred
- Experience implementing API integrations into various platforms (apps, web, etc.)
- Bilingual skills are a plus
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.