Team Lead - Payments Compliance

About the Role

Our Payments Compliance organization in Krakow COE is composed of KYC, Enhanced Due Dilligence, Sanctions Screening, and Transaction Monitoring teams.

Our teams provide support to allow Uber to adhere to EU & UK payments and anti-money laundering regulations for all partners in the EEA & UK.

Our team's goal is to prevent users who participate in money laundering and other forms of financial fraud and misdemeanors from committing a crime on the Uber platform.

What you'll do

Leadership

1. Inspire the team to become better with each passing day
2. Ensure healthy levels of team motivation and happiness, whilst maintaining operational excellence
3. Manage and help develop your teammates
4. Facilitate and assist team members to achieve operational excellence through consistent performance management and feedback sharing.

1. Helping organize onboarding of new team members and cross-trainings
2. Be a mentor for new team members when they join the team
3. Consistently drive the development of individuals and team skillset

1. Point of contact for the team and liaison between the team and regional and central operations
2. Queue management - help manage scheduling and priorities to make sure the queue stays under control at all times
3. Quality management - facilitating QA and close-the-loop talks
4. Ensure achievement of agreed KPIs at a team and program level
5. Administration and Workforce Management as shift and holiday planning in collaboration with WFM.
6. Track the progress of projects and initiatives, understand dependencies, communicate status to senior leadership and stakeholders, and facilitate and coordinate schedules for meetings either locally or across sites.
7. Design and coordinate the implementation of improvement initiatives in the assigned work areas.
8. Help to execute Efficiency and KRK COE Payments Compliance roadmap.

1. Facilitate and assist the team to achieve operational excellence
2. Consolidate and structure business insights for Operations and Compliance
3. Analyze data to be able to drive team performance and provide insights and areas for improvement

1. Experience and interest in people management and operational fields
2. Excellent knowledge of English (written and spoken)
3. Outstanding communication skills. Your communication style is flexible to the situation. From communicating updates to your team to discussing metrics with key partners, or making pitches to management, you communicate clearly and with a purpose
4. Passion for helping others and enabling them to reach their full potential;
5. Experience working well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes
6. Ability to troubleshoot problems and find speedy resolutions
7. Ability to convert ambiguous business problems into digestible and actionable solutions or projects;
8. Skilled at balancing competing priorities and delivering at an exceptional level
9. Good business acumen and strong stakeholder management skills
10. Proactive, detailed oriented attitude
11. Focus on process improvement, optimization, and efficiency
12. Go get it attitude