About the Role
This role is based in Washington, DC or Chicago and reports directly into the GM for Uber Shuttle in the US. The Supply Account Manager, Uber Shuttle will be responsible for overseeing existing Uber Shuttle supply partnerships, helping to grow them, and project managing internal initiatives to improve processes and product features.
This role requires strong commercial acumen coupled with good people skills to drive engagement within fleet partners. Attention to detail, problem solving, and organizational skills are a must. Additionally, you must be comfortable working with external and internal stakeholders and presenting to them. The team has worked very hard to gain customers as well as fleet partners and we want to do everything we can to provide the best customer experience and help them grow with us. This role is best suited for people who are comfortable working on unstructured, early stage problems.
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This is a hybrid role - our team collaborates in-person out of our incredible office in Washington, DC or Chicago on Tuesdays and Thursdays. We encourage our employees to work from our office on additional days if they desire to do so.
What You'll Do
- Fleet Partner Relationships
- Develop and maintain relationships with our current fleet partners and help them grow with Uber. Build and drive engagement through various channels.
- Make sure fleets and drivers are hitting SLAs on existing deals with customers
- Train and help fleets and drivers use our Uber Shuttle technology to run their side of the operation as smoothly as possible
- Work with suppliers to gather feedback and build cases to advocate for their requests to be built into our products
- Market Performance: Oversee market performance by analyzing and interpreting fleet partner performance trends, identifying opportunities, and recommending areas for improvement
- Partner Payments and Service Agreements: Ensure the timely and accurate processing of partner payments and maintain compliance with all service agreements
- Market Launch: Assist cross functional teams and fleet partners with pre and post-market launch activities to ensure sustained performance. Also, work closely with tech and product teams to identify, file, and monitor bugs.
- Partner Support and Program Optimization: Provide daily operational support to partners and continuously optimize programs to enhance efficiency and effectiveness.
- Problem Solving: Deep dive into our most challenging problems on Supply growth and retention and develop solutions through first-principle thinking & robust analysis.
- Analyze Data: Keep tabs on the customer metrics and delve into the driver metrics that are associated to identify gaps, develop hypotheses and use data to drive improvement.
- Be an owner: We're building a business and there's a lot that we don't know. You will need to be a self-starter that doesn't shy away from facing challenges and takes initiative to ensure we move the business forward.
Basic Qualifications
- Bachelor's Degree
- 3+ years of relevant experience in the tech, shuttle/charter, logistics, or freight industries
- Prior experience in business development, customer sales, account management, supply management, procurement or operations is a plus
- The ability to clearly communicate and present information to stakeholders across all levels of the business - internally and externally
- Strong business and operational acumen as well as critical problem solving skills
- Proactive and creative solutions-driven approach, with a 'get it done' attitude
- Strong attention to detail and organizational skills
- Comfort working in a startup environment where you are helping to create structure
- Proficiency in Excel/Google Sheets with the ability to help visualize data for customer and internal presentations
- Must have experience using SQL to research, study and answer real world questions
Preferred Qualifications
- Experience working at a startup is a plus
- Experience working in the shuttle or charter industry is a plus
For Chicago, IL-based roles: The base salary range for this role is USD$91,000 per year - USD$101,500 per year.
For Washington, DC-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.