About the Role
Uber Direct provides Uber's market-leading delivery network and capability to be leveraged by merchants through their own ecommerce channels. We are looking for someone to join the Spain Uber Direct Operations team. As a relatively new product for Uber, we are scaling quickly, innovating fast and building out a new proposition for ourselves and our partners. Uber Direct will change the way consumers shop in Spain, bringing a new level of convenience and reliability that helps people get almost almost anything where and when they want.
In this role, you will be responsible for Merchant Operations and you will champion the voice of our merchant partners. It will be your role to ensure we deliver an outstanding merchant experience across all touchpoints throughout the entire lifecycle. Your day-to-day will be spent working with the product, operations, and account manager teams to launch new capabilities, building new processes, and optimizing existing ones, leveraging data to identify improvement opportunities, and managing merchant operations.
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What You'll Do
- Develop new processes and optimize existing one to improve the merchant experience - this includes improving the onboarding experience to ensure merchants can sign up with minimal friction
- Own the merchant experience product roadmap - this involves supporting global and regional teams with the implementation and rollout of new product features and capabilities
- Monitor operational performance of Uber Direct, identify opportunities for improvement, and manage projects
- Work closely with cross-functional teams (e.g. Support, Billing & Collections, Partner Engineering, Legal, and more) to deliver a seamless merchant experience
- Support the operations team with the day-to-day management of the Uber Direct product
What You'll Need
- 3+ years of business management, consulting, or operations experience in a dynamic environment.
- A self-starter who thrives on solving complex problems: Launching a new business isn't easy, and there are a lot of new challenges to solve
- Proactivity: A willingness to deeply understanding all aspects of the merchant experience; you are always looking for continuous improvement opportunities and you are able to build, optimize and improve processes to achieve better results with less
- Strong stakeholder management skills to work cross-functionally and build effective relationships in a fast-paced working environment
- Strong operational and data-analytical aptitude
- Adaptability and autonomy - you are adept at balancing priorities and projects in a continuously moving environment
- Collected and calm under pressure - you have superb organizational and interpersonal skills, integrity, and great follow-through on tasks, and operate well under pressure and tight timeframe
- Open, curious, and eager to learn - you are interested in all things and can build up skills and knowledge fast to become a recognized subject matter expert among your peers.
- Full proficiency in Spanish and English
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.