About the Role
We are building an exciting new team to grow our Uber Direct business in the US&C, and we need people like you to help us bring this team to life! Uber Direct enables merchants to unlock last mile delivery for their customers via their app or website.
As a Strategic Operations Manager on the team, you will help scale the business by driving continuous improvements (through both process and tech changes) and help scale the business by driving commercial velocity. You will work on operational improvements & collaborate with cross-functional stakeholders to help us identify growth initiatives in new/existing partnerships and develop business cases for product improvement opportunities.
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What You'll Do
- Operations Management: collaborate with account management teams, sales, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency (e.g. centralizing repeatable processes, account strategy and growth, weekly performance reporting)
- Process Improvements: Create new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience.
- Project Management: Identify, plan, and execute projects and root cause analyses to improve our existing processes for account management, sales, and customer programs.
- Data Analysis: design, execute and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' success
- Stakeholder management: Operate as an important cross-functional partner to teams working with Uber Direct (including Account Management, Sales, Product, Customer Support, Finance)
Basic Qualifications
- 2+ years of professional work experience in a related field (consulting, operations, strategy, analytics, or tech)
- Bachelor degree
Preferred Qualifications
- Strong data management skills in Excel/Google Sheets; SQL proficiency preferred
- Excellent project management skills with an ability to set up and manage processes and projects from the ground up
- Experience with leading highly cross-functional projects or programs
- Proven ability to drive the adoption of processes or programs across commercial teams
- Comfort with ambiguity. You are unfazed by completing projects where all the information is not always available and priorities can change as more data comes to bear
- Experiment and hustle to build quickly. This individual will need to identify and evaluate solutions for short and long-term operational problems
- Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment
For New York, NY-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.