About the Role
We are seeking a dynamic and talented Strategic Operations Manager to join our Groceries and Retail business in the Global Marketplace team. You will work closely with Product teams to deliver best-in-class solutions to optimize the Marketplace efficiently, while striving to deliver magical experiences to Uber customers, couriers and merchants.
This position requires a strong analytical thinker, who can execute with excellence and attention to details. You will also perform complex analyses with large amounts of data to identify high impact opportunities and support decision making.
What You'll Do
- Product Champion: Be the subject matter expert in marketplace products to identify improvement opportunities and detect operational deficiencies. Ensure that the product performance is aligned with business objectives, assessing tradeoffs and risks with sound data and long term thinking.
- Marketplace performance metrics: implement processes, dashboards and data insights to measure and monitor product performance and business impact. Create mechanisms to quickly detect performance issues and enable fast actioning like alert systems.
- Cross-functional collaboration: work closely with Product, Engineering, Data Science and Product Operations teams, and be the SME in the Global Operations team. Collaborate with other Marketplace experts in regional teams, supporting and driving the changes needed to align expectations and solve for local nuances while striving to keep global scalability.
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Basic Qualifications
- Experience: 2+ years in Operations, Product Management, Analytics or similar experience
- Strong analytical skills: demonstrated experience in using data and analytics tools (e.g., Google Analytics, SQL, Excel) to derive actionable insights
- Education: Bachelor's degree in Business, Engineering, Computer Science, or a related field
Preferred Qualification
- Experience in fast-paced, high-growth environments is a plus
- Problem solving: a strategic thinker who can identify and solve complex problems with data-backed solutions
- Proficency in Python
For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.