About the Role
This role is based in New York City and reports directly into the Head of Airports, US&C. The Marketplace vertical is the glue that binds all parts of our business to ensure we deliver on our promise of a reliable service. As a member of the Airports team and working closely with our Central Marketplace team, you will use data to solve business problems and ensure we deliver on our promise to users. You will do this by analyzing complex data sets to identify trends and insights, and developing practical solutions that we can operationalize to deliver impact. You will need to have a bias to action and adopt a consultative and iterative approach to solving problems - big and small. In addition, you'll collaborate with stakeholders across Regional Ops, Analytics, Product & Engineering, and other teams to ensure alignment and progression towards the business objectives.
Want more jobs like this?
Get jobs in New York, NY delivered to your inbox every week.
What You'll Do
- Reliability: Be an expert on Uber Shuttle reliability and design, build and implement initiatives to ensure riders get from A-to-B on time, every time
- Quality: Build, maintain & optimize a quality framework to ensure we meet the service expectation of riders and drivers
- Compliance, risk & fraud: Be proactive to ensure we have the right checks and balances to ensure riders and drivers have a flawless experience
- Problem solver: Partner closely with the central marketplace team ensure our local market's biggest pain points are understood and that you collaborate to find a solution path to solve these problems
- Operational excellence: Champion operational excellence by leading the local marketplace function end to end
Basic Qualifications
- 1 years of relevant experience in a high pace environment in a data centric role
- Highly proficient in writing and understanding complex SQL queries, data pulling and wrangling
- Bachelors Degree
Preferred Qualifications
- Experience working on Data visualisation tools (Tableau, Data Studio)
- Experience in programming and modelling languages (Python, R, etc.)
- Hands on program management experience on complex cross functional initiatives
- Exceptional stakeholder management skills, adept at fostering relationships and collaborating across teams
- Be a self-starter: Take initiative to solve new problems as they arise. We're a new business and there's a lot that we don't know.
For New York, NY-based roles: The base hourly rate range for this role is USD$39.67 per hour - USD$41.84 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.