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Sr Operations Manager, Partner Success

AT Uber
Uber

Sr Operations Manager, Partner Success

New York, NY

About the Role

Uber Eats is seeking an experienced Senior Partner Success Ops Manager to join our growing Delivery Integrations Team. This role will work closely with our Head of Partner Success and will own our scaled & self-serve partner strategy. This role will also own analysis, reporting, and process creation to inform our broader strategy and improve team efficiency.

What You'll Do:

  • Design and implement our strategy for managing our long-tail integration partners
  • Collaborate with cross-functional stakeholders including Partner Engineering and Product to rollout new products and features to improve our self-serve developer experience
  • Use analytical skills to distill business insights that inform our overall partner management strategy
  • Own governance and reporting for the Partner Success team, ensuring that we operate at peak efficiency

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Basic Qualifications:

  • 4+ years' of professional work experience in a related field (consulting, investment banking, technology, operations, strategy, or analytics)
  • Advanced proficiency in Excel/Google Sheets
  • Intermediate proficiency in SQL
  • Bachelor's degree, preferably in analytics, statistics, mathematics, business administration or related fields

Preferred Qualifications:

  • Ability to thrive in a fast-paced and ambiguous environment
  • Experience problem-solving and proposing unique solutions to complex issues
  • Strong experience building and executing complex processes
  • Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
  • Experience with quantitative data analysis to provide deep measurable insights
  • Strong collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners
  • Strong business judgment and critical thinking skills with the ability to use data to develop strategies and make decisions quickly

For New York, NY-based roles: The base salary range for this role is USD$124,000 per year - USD$137,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Client-provided location(s): New York, NY, USA
Job ID: Uber-136794
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Pet-friendly Office
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Performance Bonus
  • Professional Development

    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program