About the Role
Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.
As a Claims Advocate II - Process, you will support the broader USCAN Claims team by enabling process excellence across several internal teams. You will drive continuous improvement initiatives to ensure the team is well positioned for the dynamic work that underpins our complex insurance program.
Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.
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What the Candidate Will Do
- Design and implement best-in-class processes for internal claims functions, including First Notice of Loss and Inquiry Response
- Create thorough and accurate process documentation for evolving claims processes, new Uber products and policies, and system changes
- Establish a framework for maintaining and improving Uber Claims' suite of process documentation
- Partner with Uber Claims Quality Assurance and Learning & Development teams to deliver feedback on process adherence & obtain feedback on process design
- Conduct process analysis to identify opportunities for process efficiency and optimization
- Liaise with Claims Leadership to implement process improvements
- Collaborate with cross-functional stakeholders in Risk Management & Legal in order to ensure accurate, timely, and comprehensive updates to processes and process documentation
- Set long-term strategy for Uber Claims process excellence
Basic Qualifications
- 3+ years of Process Excellence experience
- 7+ years of experience in a claims department at a P&C insurer or rideshare claims team experience
- Bachelor's degree
Preferred Qualifications
- Proficiency in process optimization
- Strong business acumen
- Excellent cross-functional partnership skills
- Expertise in producing clear and thorough process documentation
- Lean Six Sigma or other process improvement certification
- Claims designation obtained or in progress
- 5+ years in auto insurance claims adjusting
- 1+years of specialized expertise in bodily injury claims within the auto insurance sector
- Advanced written and verbal communication skills
- Extraordinary attention to detail
- Ability to maintain quality in a fast-paced, high volume environment
- High degree of adaptability to meet changing business needs
- Ability to serve as an insurance and claims subject matter expert
For Phoenix, AZ-based roles: The base salary range for this role is USD$114,000 per year - USD$126,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.