About the Role:
The Data Analytics Team Lead will work with a team of UAT developers to test automations and channels to assist regional, and global operations.The role would require large collaboration with other team members and stakeholders. They need to be a big-picture thinker and strategic partner. They also need to demonstrate analytical thinking through data-driven decisions and possess the technical know-how, fascination and ability to work with your team to make a big impact. The Team Lead will also be expected to understand, translate operationally and fulfill stakeholder requests using available resources, and provide coaching and guidance to the analysts under his or her team.
What will the candidate do:
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- To mentor team members and act as an SME in sharing the knowledge at scale within the team/org
- Manage a team of UAT analysts to deliver output to the stakeholders, demonstrated by Metrics: OSAT, UMS, Jira Scores
- Coordinate with other members of the Community Operations team across the Globe to measure the impact and efficiency of new products and business processes
- Timely implementation and completion of the assigned deliverables. End-to-end involvement in the projects with the stakeholders from idea creation to delivery & impact realization.
- Timely, on point, professional, and proactive communication and collaboration with internal and external stakeholders. Provide key insights, recommendations proactively and be a thought partner for stakeholder
- Be a thought partner and handle projects independently from conceptualisation to delivery
- Drive analysis on projects, improving the experience for our internal stakeholders
Basic Qualifications:
- 3+ years of work experience in Analytics/ Business Intelligence/ Statistical analysis or related experience is mandatory
- Exceptional JavaScript knowledge with strong SQL background
- Strong knowledge in Python/R or similar programming languages.
- Proficient in one or more visualization tools (e.g. Data Studio, Tableau, Power BI etc.)
- Strong communication skills and attention to detail; accuracy is a must!
- Ability to manage multiple stakeholders across multiple functions
- Ability to end to end manage projects right from ideation to final execution
- Define, create, improve, and automate reporting methods
- Proactively develop new KPIs/metrics to identify trends, generate insights and add value to our partners
- Work with different teams and business partners to understand the "Why?" in addition to the "What?" behind Uber's biggest challenges
- Ability to create, monitor views on task management tools like JIRA, Asana to drive team utilization
- Preferred experience of directly or indirectly managing or mentoring teams and foster a cohesive and creative work environment
Preferred Qualifications:
- 1+ years of People management experience will be a plus.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.