About the Role
UberEats is revolutionizing how Canadians can get anything and earn their way. Having a growth oriented and demand centric Merchant base is a critical component to ensure a magical experience on our UberEats marketplace.
As the Senior Strategic Operations Manager for Merchant Ops, you'll have the unique opportunity to own, develop and scale Demand Generation Programs for Merchants on the Uber Eats platform.
This role is all about developing & operating the best in class experience for Merchants on the platform. The ideal candidate will possess a merchant first mindset. They will have a combination of functional expertise in merchant demand generation through advertising and promotions, operational prowess to execute with excellence, and creative problem-solving to continuously improve performance. This role combines launching new product-led features into the market, and developing operations-led features.
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As a core member of the Merchant Operations team, the broader Operations team, and the entire UberEats Canada team, you will have the opportunity to partner across many teams to develop and scale our delivery platform across Canada, and fundamentally change how Canadians eat and shop.
What you'll do
- Improve the UberEats Merchant experience through demand generation programs (not limited to advertising and promotions)
- Build your strategic vision, develop breakthrough strategies, and drive executional excellence by continuously raising the bar on growing the Merchants (Restaurants) performance
- Identify, implement, and optimize creative operational growth initiatives to get results at scale
- Develop and execute tools, solutions, and processes, to improve the experience of Merchants in Canada
- Experiment, analyze data and assess the impact of your decisions and repeat
- Be a core member of our Merchant Operations & broader Operations team, a dynamic team of talented Operations Managers delivering an exceptional and inspiring Merchant experience
- Partner and collaborate with Product, Sales, Account Management, Strategy, Finance, Policy/Comms, Legal and Global Operations teams to bring initiatives to life
Basic Qualifications
- 4+ years of experience in professional work experience in a related field (marketplace, consulting, operations, product marketing, analytics, or consumer facing)
- Bachelor degree
Preferred Qualifications
- Customer-obsessed: building the best experience for all the merchants on our platform.
- Data-backed: decision-making and business judgment integrates data and you understand what drives value to different consumer segments and can make sensible business decisions to reflect this.
- Financially savvy: understand the importance of investments & returns and work tirelessly to improve those returns
- Thrive in a dynamic, fast-paced, ambiguous culture: revel in quickly iterating, refining, and improving your own plans
- Refuse to settle with the status-quo: continuously looking for new and disruptive opportunities to deliver quantum leaps in performance
- Cross-functional collaborator: experience leading and participating in sophisticated multifaceted projects with many partners, internals and external
For Canada-based roles: The base salary range for this role is CAD$111,000 per year - CAD$123,500 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.