#GreatMindsDon'tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)
About The Team
We have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is islandwide. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers. and you can see the impact you are making each day.
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#GoGetIt embodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, driver partners), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.
About the Role
The Strategic Merchant Management manager will lead the growth and keep the retention of our largest and most strategic restaurant partnerships in Taiwan, through the direct commercial ownership of brands and leadership of an Account Management team.
Your Impact in Role:
- Account Management: You will build long-term relationships with our key accounts and be the main point of contact for HQ, focusing on improving their financials, marketing efforts, engagement, and satisfaction. You'll be a key influence in their delivery business.
- Growth: Develop plans in conjunction with your assigned accounts to expand their business through adding locations (i.e. locations deployment, expansion support), or growing same-location sales (eg. effective marketing, menu optimization).
- Analysis: Quantify everything you do. Apply an analytical approach to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.
- Operationalize: Develop and implement scalable processes within the enterprise team.
- Data: Construction of supervising dashboards for the enterprise team.
- Seek to achieve operational efficiencies: by iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
- Hands-On: Help form the way we interact with retail partners from the ground up
- Be proactive: This role will require fast thinking on your feet and moving swiftly through fire drill situations
The Experience You'll Bring:
- Minimum 5+ years of experience in Account Management or Relationship Management, specifically with enterprise/strategic partners
- Professional proficiency in English and Mandarin
- Problem-solving skills: when facing or perceiving a problem, the individual or the team can work through it and think out of the box to solve it
- Data-driven decision-making mentality and sound business judgment through strong analytical thinking
- Highly autonomous - able to work with limited oversight
Preferred Experience:
- Commercial skills, understanding of how businesses and organizations work, and how to navigate a partner's business
- Commercial skills and the ability to handle diverse partners across businesses and levels.
- Effective at operating and meeting tight deadlines
- Experience in developing and optimizing processes. Ability to take big-picture ideas and projects and break them into concrete steps with high-reaching targets for completion.
- A great project manager who can build meticulously detailed execution plans for large-scale projects (eg. launching a new product, onboarding major enterprises) and then deliver them to plan regardless of any surprises or ambiguity.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.