About the Role
As a Strategic Client Partner at Uber for Business, you will manage the Department of Defense (DoD) as a strategic client. You'll act as a trusted advisor to ensure the continued success and growth of the relationship by driving value, customer satisfaction, and expansion across the DoD. You will help the DoD leverage the Uber for Business platform to solve complex challenges, enhancing operational efficiency and cost savings. Your mission is to retain and grow this account, expanding use cases to unlock the full potential of the platform within the DoD, aiming for a multi-million-dollar Annual Recurring Revenue.
We're looking for a seasoned professional who excels at building relationships, driving business outcomes, and delivering measurable success within the public sector, particularly with large-scale, complex clients like the DoD.
Want more jobs like this?
Get jobs delivered to your inbox every week.
This is a hybrid role, our teams work in office 50% of the time. We encourage our employees to work from our office on additional days if they desire to do so.
What You'll Do
- Serve as the main point of contact for the DoD, leading the project management of their use of the Uber for Business platform.
- Drive the platform's proliferation across various DoD departments and services.
- Act as a subject matter expert on the platform, helping the DoD identify opportunities to leverage Uber's offerings for greater efficiency, cost savings, and operational success.
- Develop and execute comprehensive account plans, ensuring alignment with the DoD's strategic goals and business drivers.
- Conduct monthly and quarterly business reviews with DoD stakeholders to assess progress, share key performance insights, and identify areas for growth.
- Proactively identify expansion opportunities across different divisions and services within the DoD, driving value for both the customer and Uber.
- Aggregate and analyze performance data to share with internal teams, shaping future strategy and ensuring long-term success.
- Build and maintain strong, trusted relationships with top-level executives, key decision-makers, and influencers within the DoD.
- Serve as an internal advocate for the customer, ensuring that their needs and feedback are prioritized across the organization.
Basic Qualifications
- 6+ years of experience in an enterprise level revenue generating role with 3+ years of experience managing the DoD as a key account
- Strong understanding of the DoD organizational structure
- Proven experience managing large, complex clients with multiple stakeholders across various departments
- Experience partnering with and presenting to senior leaders.
- Experience developing and executing account plans in multi-divisional organizations.
Preferred Qualifications
- 3+ years of experience in the government travel industry.
- Experience working with the Defense Travel Management Office (DTMO) and/or the United States Transportation Command (USTRANSCOM).
- Experience managing relationships across multiple time zones and departments.
- Proven ability to deliver measurable financial results through strategic account management.
- Experience fostering ecosystem relationships relevant to the business.
- Strong analytical skills with the ability to interpret and utilize data to drive decisions.
- Excellent verbal and written communication skills.
- Problem solver with strong organizational skills and the ability to operate effectively in a fast-paced environment.
For Chicago, IL-based roles: The base salary range for this role is USD$142,000 per year - USD$158,500 per year.
For New York, NY-based roles: The base salary range for this role is USD$158,000 per year - USD$176,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$158,000 per year - USD$176,000 per year.
For Washington, DC-based roles: The base salary range for this role is USD$158,000 per year - USD$176,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.