About the Role
The Strategic Account Management Team leads relationships with Uber Eats' largest and most valuable Restaurant Partners, striving to make Uber Eats their platform of choice. Senior Strategic Account Managers will be responsible for driving growth together with Partners through a combination of relationship management, problem solving, operational excellence and business strategy.
Responsibilities
- Growth: Develop strategic business plans together with partners to grow their business and drive sales through effective marketing and menu optimisation.
- Operational Improvement: Identify opportunities for operational improvements and drive progress with partners to ensure that together we are delivering the best experience to Eaters.
- Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are optimally prioritising those with the highest return on investment.
- Commercial Management: Lead commercial discussions and negotiations with enterprise partners to build sustainable long-term partnerships.
- Build tools and processes: Use your analytical ability combined with operational difficulty to build processes to drive forward partnership KPIs.
- Partner with internal teams: Work closely with stakeholders in internal teams both in the UK and globally (Support, Courier Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.
Want more jobs like this?
Get jobs in London, United Kingdom delivered to your inbox every week.
Basic Qualifications
- At least 5 years of professional experience. Ideally, you have previous customer-facing experience at executive levels and have a track record of outperforming metrics-based business goals
- Confident in making data-led decisions and using sound business judgment
- Strategic project manager who can identify opportunities and develop detailed joint business and marketing plans with our largest partners
- Strong executive presence and communication skills (verbal and written)
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Willingness to hustle, roll up sleeves, and get in the weeds with our largest partners!
Preferred Qualifications
- SQL Data Analysis
- MBA
- Restaurant Industry Experience
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.