#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About The Team
Our Grocery & Retail business is a startup within Uber, a team focussed on growth and innovation, but with the support and leverage of Uber's large global ridesharing and delivery businesses. We own the delivery of everything that isn't restaurant food - think groceries, essentials, alcohol, pharmaceuticals, and (in the future) many more retail categories... We have bold ambitions for our Grocery & Retail business globally, having already scaled it to a $10b AUD ARR turnover and growing at 40%+ YoY - and we're really only just getting started!
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About The Role
The Senior Partner Manager will play a crucial role in the Key Accounts team, delivering excellent customer service and insights to a portfolio of our high priority merchant partners. The focus will be to drive business growth and innovation with our merchant partners, expanding our business together in mutually beneficial ways.
In conjunction with the Key Account Director (KAD), the Senior Partner Manager strives to deliver a world-class customer experience by identifying growth opportunities and leading the operational implementation of strategic projects within their portfolio. Additionally, this role will play a key part in strengthening our retailer expertise by analysing trends and generating insights to effectively communicate opportunities within our merchant partners category management strategy (products, pricing, placement, and promotions).
A successful Senior Partner Manager deeply understands our merchant partner ecosystem and the retail landscape; is highly collaborative; proactive and responsive in working with all stakeholders across the merchant partner organisation; is analytical; able to prioritise a number of demands and tasks across a variety of partners; and is detail oriented, trusted and reliable in working with partners.
Your Impact in Role
- Working alongside a Key Account Director (KAD), you will drive shared business growth within our highest value merchant partners and advance the priorities of a portfolio by leading the implementation of strategic projects/workstreams
- You will play a key part in strengthening our retailer expertise by analysing trends and generating insights to effectively communicate opportunities within our merchant partners category management strategy (products, pricing, placement, and promotions)
- Interpret, through data analysis, opportunities and threats to the merchant partners' business and provide recommendations to drive growth within the partnership
- Identify opportunities to improve the merchant experience and success, working both cross-functionally and building trust across multiple stakeholders across the merchant partner's corporate network to achieve this
The Experience You'll Bring:
- A proven track record - you'll have previous customer or partner facing experience at an Enterprise level
- Data acumen - strong data and analytical capability to be able to understand and analyse complex problems and develop recommendations/solutions based on data
- Commercial acumen - understanding of how businesses and organisation work and how to navigate a partner's business (including building credibility and rapport with senior audiences)
- Category Managment or E-Commerce expertise is highly advantageous.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.