About the Role
The Senior Consumer Growth Manage r role is a unique opportunity to have a direct impact on the success of Uber Eats in Sub-Saharan Africa (SSA). This role will lead critical growth initiatives such as Membership (Uber One), consumer growth partnerships, commercial monetisation projects and growth marketing initiatives - all fundamental to the success and growth of the South African and Kenyan business. This position demands a combination of strategic foresight, practical business acumen, analytical proficiency, efficient implementation skills, and excellent interpersonal abilities to thrive in a collaborative and fast-paced team setting.
What You'll Do
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- Lead Membership (Uber One): Develop and implement membership growth strategy, driving acquisition, retention and engagement of Uber One members in both South Africa and Kenya (all go to market plans, communication strategies, new product launches and membership partnerships).
- Commercial Project management: Manage projects such as optimizing our fee structure and our flagship membership program Uber One, or identifying new opportunities to fuel our commercial growth targets.
- Consumer growth partnerships: Responsible for leading the partnership strategy for the consumer growth team - incubating new initiatives and executing on strategies, campaigns and tactics to ensure Uber Eats and our Partners hit their growth goals.
- Stakeholder Management: Work closely with cross-functional teams (locally, regionally and globally) to achieve common goals and manage critical external stakeholders.
- Marketing strategic skills & creative thinking: Experience in brand marketing or campaign management in order to strategise and develop high impact initiatives and campaigns that will drive growth.
- Analytics: Quantify everything you do - utilize data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.
What You'll Need
- Business acumen and analytical skills - to be able to build models to assess the commercial viability of new deals and programs for our projects, new product launches and/or partners.
- Consumer facing experience- strong understanding of consumer behavior and preferences, with experience in leveraging data-driven insights to enhance offerings (eg. subscription) and improve customer satisfaction and retention.
- Strong communication and stakeholder management skills - Experience managing multiple stakeholders (internally and externally) and leading critical business partnerships/relationships to hit growth goals.
- Project management- strong organizational and time management skills, experience with new product launches/go to market strategies and execution.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.