• You are the main support point of contact for administrators at the largest and most important Uber for Business companies. We're looking for someone to build a strong relationship with these customers, offering consistently excellent and comprehensive support, as well as championing their issues across Uber. You'll make using U4B as simple as possible for administrators and employees within their organizations.
• Drive complex problem resolution by leveraging internal resources and using multiple communication channels, including email, chat, meeting with customers, and making phone calls.
• Working closely with internal teams to ensure that their client's problems are escalated appropriately and resolved satisfactorily, keeping the client informed of progress along the way.
• Proactively identify trends or imminent problems on the account, informing your customer to minimize errors that prevent the account from being used.
• Collaborate with Onboarding Specialists and Account Managers to keep them informed of customer concerns and flag up possible cross-selling and up-selling opportunities based on customer usage.
• Identify and propose internal system, product or policy recommendations to increase the efficiency of our support team and improve the customer experience with support in all areas of U4B.
• Conduct audits of administrator profiles to ensure compliance with security and data privacy policies.
• Facilitate the transition of administrator accounts in cases of organizational or personnel changes, ensuring a smooth transfer of access and responsibilities.
• Collaborate with the legal and compliance team to investigate and address potential security breaches or misuse of the platform by administrators.
• Coordinate the implementation of additional security measures or custom access controls for administrator accounts as needed.

What you'll need?

* Outstanding communication skills, both written and verbal. An intuition for people and passion for strengthening customer relationships.

* Excellent written and verbal communication skills, including the ability to listen effectively; working collaboratively in a team environment, expressing opinions confidently and diplomatically and raising concerns with other team members.

* Proven experience in customer service in B2B roles or Risk roles.

* Think like an owner - All eyes will be on you to co-ordinate all of Uber's resources to provide the necessary support to top corporate clients. You will be the company's main advocate and will continue to provide support until a satisfactory response is provided.

* Intermediate English (B2) proficiency.

* Intermediate Google Sheets experience, overall proficient in Google Suites.

* Strong stakeholder management skills.

* Excellent communication and critical thinking/sophisticated problem-solving skills.

* Good organizational skills, an ownership mindset and a can-do attitude.

* Passion for helping others and creating support experiences that exceed user expectations - Our administrator clients represent top-tier global companies and have deeper knowledge of B2B standards and have high expectations.

* Comfort with change and ambiguity - Our premium account administrators will present new and previously unexplored questions based on their individual B2B needs. We will adapt our responses as new policies are defined and priorities changed to enable our support to be efficient for the customer.

* Full commitment/ability to utilize all available tools to resolve customer issues and guide them through the initial troubleshooting stages.

Basic Qualifications

* Outstanding communication skills, both written and verbal. An intuition for people and passion for strengthening customer relationships.

* Excellent written and verbal communication skills, including the ability to listen effectively; working collaboratively in a team environment, expressing opinions confidently and diplomatically and raising concerns with other team members.

* Proven experience in customer service in B2B roles or Risk roles.

* Intermediate English (B2) proficiency.

* Intermediate Google Sheets experience, overall proficient in Google Suites.

* Strong stakeholder management skills.

* Excellent communication and critical thinking/sophisticated problem-solving skills.

* Good organizational skills, an ownership mindset, and a can-do attitude.

Preferred Qualifications.

* Think like an owner - All eyes will be on you to co-ordinate all of Uber's resources to provide the necessary support to top corporate clients. You will be the company's main advocate and will continue to provide support until a satisfactory response is provided.

* Passion for helping others and creating support experiences that exceed user expectations - Our administrator clients represent top-tier global companies and have deeper knowledge of B2B standards and have high expectations.

* Comfort with change and ambiguity - Our premium account administrators will present new and previously unexplored questions based on their individual B2B needs. We will adapt our responses as new policies are defined and priorities changed to enable our support to be efficient for the customer.

* Full commitment/ability to utilize all available tools to resolve customer issues and guide them through the initial troubleshooting stages.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.