About the Role
As a key member of the Uber for Business Sales Operations team, this individual will represent the team's interests while maintaining a strong partnership with Sales leaders in a dotted-line capacity. This partnership ensures that U4B's Europe, Middle Eats, and Africa markets operate seamlessly as #OneTeam and #OneUber across both global and regional functions. Additionally, this leader will serve as a thought leader for our B2B revenue-generating teams, guiding strategy and execution to maximize impact.
This role demands exceptional leadership, organizational, analytical, and technical abilities, as well as executive-level visibility and a deep understanding of the markets' business landscapes. We are seeking a candidate who not only recognizes what an outstanding Sales Operations function looks like but is also capable of building it into a competitive advantage as Uber enters its next phase of growth.
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The ideal candidate is detail-oriented with a strong bias for action and demonstrates a relentless commitment to high-quality execution. They are skilled communicators, driven to solve some of the most critical challenges facing our organization. Sharp and insightful, this individual will translate complex business needs into practical and impactful sales strategies, while also partnering with IT to develop the necessary tools, data, and processes for delivering world-class sales operations.
What You'll Do
- Sales Operations Efficiency: Identify and implement operational improvements that reduce inefficiencies, enhance sales productivity, and ensure alignment between sales teams and business objectives globally and regionally.
- Quota & Territory Management: Manage quota-setting and territory planning to ensure fair and achievable sales targets that align with business goals.
- Sales Forecasting & Reporting: Drive the operationalization of accurate, data-driven sales forecasts and performance reports, ensuring global visibility of sales metrics to inform strategic decision-making.
- Resource Allocation: Strategically recommend resource allocation such as headcount and budget across markets to maximize global sales effectiveness and ROI.
- Sales Process Optimization: Design, implement, and operationalize standardized global sales processes to drive efficiency, scalability, and consistency across markets, ensuring best practices are adopted globally.
- Cross-Regional Collaboration: Facilitate communication and collaboration between regional sales teams, ensuring alignment with global sales strategies while allowing flexibility for local market needs.
- Sales Training & Enablement: Collaborate with sales enablement teams to deliver global training programs, ensuring sales teams are equipped with the knowledge and skills needed to succeed.
- Compliance & Risk Management: Ensure that global sales operations comply with legal standards, corporate governance, and regional regulations, reducing risk and maintaining operational integrity.
Basic Qualifications
- 8+ years of direct experience in Sales Operations or related experience
- 3+ years running sales operations (including Sales Ops/Strategy and Enablement functions) in an outstanding sales culture and understands standard methodologies with a deep understanding of the technical systems and tools that support a sales org, and the ability to translate evolving business needs to the technical teams supporting and building those systems
- Experience communicating and partnering with Sales executives effectively
- Ability to work in a fast pace, high-growth, start-up environment with tight deadlines and shifting priorities and be willing to "roll up your sleeves" to drive organizational change
Preferred Qualifications
- 3+ years in SaaS sales / world-class sales culture/sales operations team with best practices
- Experience with maturing or transforming a Commercial function with a particular focus on Sales Operations
- Has built, implemented, and monitored sales methodologies, processes, and policies that create concrete results that support revenue goals and ensure controls and accountability
- Experience developing and monitoring enterprise-level sales tools and technology, has worked closely with internal technical leadership to select and implement tools
- Experience with a sales/sales operations within a marketplace
- Experience running a workflow from Salesforce.com
- Definable experience influencing organizational change, problem resolution, and communicating complex ideas in coherent terms to a cross-function group in a scaling environment
- Adapts to changes in the work environment, handles competing demands and can deal with frequent change, delays or unexpected events
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.