About the Role
Safety is a critical issue that resonates everywhere Uber operates. It's crucial for our users, our business, and our brand. Uber is committed to making Safety our top priority globally.
We're looking for a Safety Team Lead in Japan who will be a strong thought leader for the Community Operations group and strategic partner to the Trust & Safety organization. This person will be at the forefront of defining the right response to safety, media and legal threat related issues with a strong obsession for best customer experience and utmost care for their safety.
This will be a managerial role with a heavy focus on safety, people management, data analytics, and continuous process improvement. Those interested should be excited to demonstrate these skills and be eager to lead.
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Your Impact In Role
- You'll be tasked to manage safety, media and legal escalations, in an innovative way at a company that's growing at an amazing speed and changing constantly
- Lead, motivate, and develop high performing teams within a time-sensitive and demanding environment to deliver on operational KPIs. You will be managing a team size in the range of 10 to 20 Specialists
- Transform our current support systems into something that drives immense value for the company
- Dive deep into the numbers and make data-driven process improvements.
- Be a passionate advocate for all users and answer any questions that come your way in a high stress, fast moving environment.
- Work with our engineering and process teams to improve internal tools and user experience
- Listen attentively to the voice of Uber's community and provide feedback to the rest of the company.
- Pilot and own and prioritize new initiatives and support-driven projects to continuously improve the level of support we provide
- Establish a culture of "safety first" and "doing the right thing" even when not popular, by setting the right tone from the top
- Flexible to working in shifts
The Experience You'll Bring
- Minimum of 3 years of customer support operations experience
- Prior professional experience with optimization, processes, systematic organization, program/project management
- Demonstrated Data/Analytics experience; Excel proficiency
- Exceptional writing and verbal communication skills
- Experience working in high-volume or super dynamic work environment
Preferred Qualifications
- People management experience of at least 4 years
- People management experience with demonstrated ability to effectively manage, set team goals, develop people to their highest levels of performance, and guide your teams through challenging managerial situations
- Previous managerial or project lead experience
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.