About the Role

We are looking for a Risk Ops Coordinator - LatAm who will be assessing, managing and minimizing fraud within the Payments Risk & Identity (PR&I) LatAm Operations team.

This role is a unique opportunity to help expand our commitment to OCS (Operational Cost Structure) by investigating, mitigating and monitoring fraud trends, while protecting our company, customers and business partners from financial losses and ensuring a safe and secure marketplace for all.

This operations-driven role calls for a combination of creative problem-solving, detail-oriented responsibility, risk & fraud knowledge and interpersonal ability to nurture and guide teams to take Uber as a platform (focus on Delivery), to the next level.

1. Focus: The main activities will be aimed to reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds and Appeasements, Promo Abuse.
2. Analytics - Analysis of databases using SQL to review earner (partners), spender (users) and merchants metrics to properly detect fraud and ensure high-quality experiences on the Uber ecosystem. The position may be required to review reports and dashboards created by the team.
3. Actionable Insights - The main deliverable will be to generate insights with the aim to reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds and Appeasements, Promo Abuse, Unsettled Transactions, etc. We value the ability to think critically and suggest appropriate action based on the available evidence.
4. Effective Communication - The ideal candidate will need to be able to successfully summarize and communicate investigation results, findings and insights to present to stakeholders. Given the diverse and broad scope of Uber's business across geographies and territories, the official communication language is English which is a must for the position.

1. Expert in writing SQL queries for large data interpretation and the ability to derive insights from it.
2. Technical experience in working with spreadsheets, SQL interfaces and graphs, and pivot table creation. (Experience with managing and creating dashboards is a plus).
3. Proficiency to clearly communicate verbally and written in English.

1. Problem solving - Being able to solve high-complexity problems by using logic, common sense and data not only by identifying the root cause of a problem but also being capable of providing actionable insights and mitigation plans.
2. 2+ years of high performing work experience in Risk, Fraud prevention, Banking, Online Retailers, startup, strategy, operations, analytics, business development, or a variety of other specialty roles with demonstrated ability in quantitative fields.
3. Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude and to drive analysis, get into conclusions and be able to present them to different Stakeholders.
4. Advanced communication skills that will allow you to clearly explain and present your work and take a prominent role in building constructive debate.
5. Knowledge in Python scripting to extract actionable insights easily from data.