About the Role
At Uber, we strive for excellence in everything we do. For this reason, whenever we launch a new support channel we first pilot it within the Center of Excellence. Risk & Compliance is a critical part of Uber's success, working with partners across the business to ensure compliance to regulatory standards, and facilitating completion of short-term processes or optimization of long-term initiatives!
As a Senior Specialist, you will use a standardized process to lead the end-to-end lifecycle of tasks provided by other parts of the Uber business, including the execution of high-risk queues, development and optimization of robust task process maps and documentation, supporting critical issues from across the business, and perform root cause analyses to improve upstream processes.
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The Senior Specialist is a methodical but creative problem solver who loves large multi-partner initiatives that require them to innovate, influence, and think strategically and tactically. The individual must thrive in the type of environment that is ambiguous, fast-paced, and constantly changing. Many of the problems and challenges we face have no textbook solution, so the ability to invent is essential!
What You'll Do
- Perform basic research and data entry related to multiple crucial projects
- Maintain excellent interpersonal skills and integrity while delivering outstanding customer service via administrative processing, chat modalities, and/or outbound phone calls
- Be able to learn and master multiple systems used within the workplace
- Communicate quickly and effectively to internal Uber members as needed
- Become an expert on processes and may help with sophisticated problem solving
- Follow process guides to complete tasks and provide support to various crucial initiatives
- Investigate fraud instances and take action accordingly
- Conduct outbound call campaigns and support supply campaigns sought at getting earners on the road
- Take on projects to update and audit partner documentation
Basic Qualifications
- Some experience or internship in a compliance/quality focused industry such as banking, insurance underwriting, or lending
- OR some experience or internship working in a fast-paced technology or operations environment
- Basic Excel or Google Sheets skills
- Demonstrated leadership in workplace, school setting, community, or other environment
Preferred Qualifications
- Excellent written and verbal communication skills, including the ability to listen effectively and switch tones between internal teams and external customer communication
- Ability to multitask, prioritize, and handle time effectively
- Excellent interpersonal skills, integrity, and follow-through on tasks
- Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
- Detail-oriented
- Basic analytical/technical skills
- Ability to work with sensitive customer information
For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$20.50 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.