About the Role
Global Operations and Insights is pioneering how Uber manages safety contacts that contribute to Uber's goal of providing world-class customer support by identifying areas of opportunity and strength through consistent contact review.The auditor/agent position is responsible for investigating safety reports and ensuring earners that are on platform are compliant with Uber standards according to these reports. By evaluating customer support contacts to ensure the safety support offered provides correct resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers.The ideal candidate is a methodical but creative thinker who has a passion for investigation and process improvement. The team member must thrive in the type of environment that is ambiguous, fast-paced, and where the only thing that is consistent is change. Many of the challenges we face have no textbook solution, so the ability to invent is critical.
Want more jobs like this?
Get jobs in Cairo, Egypt delivered to your inbox every week.
What you will do:
- Perform targeted reviews in order to ensure compliance by examining safety reports
- Review and provide recommendations for taxonomy improvements with a regional focus
- Develop case details, analyze evidence, and present recommendations for internal actions to key stakeholders
- Conduct high priority investigations requiring subject matter expertise
- Appraises adequacy of internal control systems by completing audit questionnaires
- Contributes to team effort by accomplishing related results as needed
- Maintain focus on data integrity and producing work of the highest quality
What you will need:
- Fluent in English both reading and writing
- Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
- Exceptional written and verbal communication skills
- Exceptional reading and interpretation ability, attention to detail
Preferred Qualifications:
- Resistance to stress and pressure of working with high severity cases
- Passion for driving quality and process improvement. Confident presenting feedback and findings to stakeholders
- Proficiency in productivity tools (email, calendar), Google Suite or Microsoft Suite (Excel, PowerPoint)
- Strong teamwork skills towards a shared sense of purpose
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.