About the Role
Uber is seeking a Rider Operations Manager focusing on helping the consumer and driver experiences, including deep dive analysis to identify, develop, and launch solutions to optimize the experience based on identified pain points and opportunities. This role will also assist with developing the processes and tools to bring more efficiency to the overall team's work.
What You Will Do
- Own and Drive Growth Initiatives: Lead strategic projects to boost demand by leveraging data and market insights.
- Global and Long-Term Strategy: Drive global initiatives and develop long-term strategies for sustained growth and operational excellence.
- Optimize Rider Journey: Oversee and enhance the entire rider journey, ensuring operational efficiency, increased engagement, and reduced churn.
- Leverage Data & Insights: Analyze rider segments and behaviors to tailor experiences and drive continuous improvement.
- Identify Growth Opportunities: Identify partnerships and opportunities that drive growth, working with external partners to secure deals and foster collaboration.
- Enhance Platform Capabilities: Collaborate with central and product teams to enhance platform features and technical solutions based on rider needs.
- Performance Monitoring: Track and analyze key metrics to assess performance, adjusting strategies to optimize growth and experience.
- Stakeholder Collaboration: Build and maintain relationships with internal teams and external partners to ensure alignment on strategies and goals.
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-Day to Day
- Bring your analytical A-game: You'll build project plans and case studies to better understand trends, provide useful insights, and track the productivity of initiatives to ensure we're driving toward the best possible outcomes.
- Build insightful reports and presentations to communicate business performance & strategic opportunities.
- Creative thinking and problem-solving: Deep dive into our biggest marketplace and core experience challenges and navigate high-touch issues through critical thinking and ideation.
- Lead initiatives: You'll lead initiatives, strategies, and processes and work with other operations teams across the world to grow strategic and long-term opportunities.
- Stakeholder management: You'll have to build strong relationships with external partners to understand their processes and seamlessly integrate them with the Uber platform
What You'll Need
- Bachelor's Degree
- Minimum 1-2 years of experience in a similar role
- Fluent in English
- Data-first problem solver with strong Excel/data management
- Strong verbal and written communication skills and capacity to manage internal and external stakeholders
Bonus Points If
- Experience in strategy, operations, user research, and project management
- Strong attention to detail, a history of delivering high-quality output,
- Experience taking initiative in a constantly changing work environment; resilience to overcome challenges and deliver during fluid conditions.
- Analytical skills and data-driven decision-making; fluency in SQL is a plus.
- Penchant for problem-solving. The right person is energised by problems and loves to obsess about the details.
- You're a self-starter and collaborator. Everywhere you go, you can't help but flex and stretch your critical thinking, pitching in as needed, but also knowing when to take control and lead a conversation with an engineer, a product manager, or a fellow operations team.
- Speed, resourcefulness, and go-getter attitude. This team moves fast and usually operates in new spaces. You pick up things fast and run with them.
- Ability to distil complex data into simple and digestible takeaways for team members, managers, and senior leaders.
- Superior organisational skills and great follow-through on tasks
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.