About the Role
At Uber, we #GoGetIt, you'll get to work on challenging problems that require deep strategic thinking to deliver for our customers and make magic in the Uber marketplace. Your work will impact customers here and globally. It could involve building a strategy for targeting high value customers, building a more sustainable future for mobility, and discovering the best way to increase rider engagement through our membership program. This isn't about cutting and pasting from a playbook, it's about writing the playbook.
The Japan Rider Operations team is on a mission to fuel the growth of our long term Active Rider base, through increasing awareness and consideration of Uber as the #1 mode of transportation for all use cases. You will be responsible for driving our growth mission. You will help us achieve our goals of driving Rider growth by launching promotional campaigns, building a holistic Rider growth strategy, developing reports and tools to draw analytical insights, working cross-functionally to drive performance, as well as own some of our most challenging strategic projects.
Want more jobs like this?
Get Data and Analytics jobs in Tokyo, Japan delivered to your inbox every week.
As a Rider Operations Manager you will have end-to-end responsibility for the development, management and execution of your projects. Your work will have a real-world impact, instantly changing the way that people get around cities.
You Impact in Role
- Launch Promotional Campaigns - With a deep understanding of our consumer insights, launch campaigns to generate maximum Rider growth
- Analyze Data - Strong leverage of SQL and internal tools to Identify trends and build meaningful recommendations across new verticals
- Build Reports - To help our team make better, faster decisions and identify opportunities.
- Generate Insights - Based on the analysis, research, customer needs, feedback, and comments from teams
- Lead Projects - Lead & execute meaningful projects that drive the business forward.
The Experience You'll Bring
- 2+ years of experience in stakeholder management, cross-functional project management and data-driven decision-making
- Experience with GTM strategy development & execution for growing a new business preferred
- Attention to detail and ability to work on multiple projects in parallel while delivering high quality of output and bringing innovative ideas
- Ability to take initiative in a constantly changing work environment with a self-driven attitude
- Ability to analyze data in Excel (Google Sheets) with an analytical mindset. SQL experience is a plus.
- Excellent written and verbal communication skills in English
- Fluency in Japanese (preferred)
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.