About the Role
At Uber, we #GoGetIt, you'll get to work on challenging problems that require deep strategic thinking to deliver for our customers and make magic in the Uber marketplace. Your work will impact customers here and globally. It could involve building a strategy for targeting high value customers, building a more sustainable future for mobility, and discovering the best way to increase rider engagement through our membership program. This isn't about cutting and pasting from a playbook, it's about writing the playbook.
The North Asia team is on a mission to fuel the growth of our long term Annual Active Rider base, through SAM expansion (Teens, Older Adults, Families), increasing awareness and consideration of Uber as the #1 mode of transportation for all use cases (Connect, Tasks, Web). You will be responsible for leading our portfolio. You will help us achieve our goals of driving Rider growth by developing reports and tools to draw analytical insights, work cross-functionally to drive performance, as well as own some of our most challenging strategic projects and initiatives for these products.
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As a Strategy and Operations Manager, you will employ quantitative and qualitative research methodology to identify customer needs and use cases before developing solutions to help keep these products moving into the future. You will communicate your insights to our business leaders, partner with multiple business and deliver changes for immediate business impact. You will have end-to-end responsibility for the development, management and execution of your projects. Your work will have a real-world impact, instantly changing the way that people get around cities.
Your Impact in Role
- Analyze Data - Strong leverage of SQL and internal tools to Identify trends and build meaningful recommendations across new verticals
- Build Reports - To help our team make better, faster decisions and identify opportunities.
- Generate Insights - Based on the analysis, research, customer needs, feedback, and comments from teams
- Observe and Reflect - As a critical problem solver, observe and understand current operations, processes, and trends. Ask the right questions, and call out the risks and opportunities to grow the business across Connect and Teens
- Lead Projects - Lead & execute meaningful projects that drive the business forward.
- Work Cross-Functionally - across Product, Finance, Marketing, Operations, CommOps and Legal
The Experience You'll Bring
- 2+ years of experience in senior stakeholder management, cross-functional project management and data-driven decision-making
- Experience with GTM strategy development & execution for growing a new business or product category
- Attention to detail and ability to work on multiple projects in parallel while delivering high quality of output and bringing innovative ideas
- Ability to take initiative in a constantly changing work environment with a self-driven attitude
- Ability to analyze data in SQL and Excel (Google Sheets) with an analytical mindset
- Excellent written and verbal communication skills in English
- Experience with Tableau, Python or similar is a plus!
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.