#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About The Team
Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!
About the Role
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We're looking for a Program Specialist to help build, support, and scale to improve our regulatory operations compliance for APAC. This role comes with a heavy focus on solving problems through data analytics, continuous process improvement mitigating risks associated with operating in a regulated environment, and advocating passionately on behalf of our community to influence the overall customer experience.
Your Impact in Role:
- Operationalise and Continuous Improvement of BAU Processes: Ensuring that all queries, tools and processes run smoothly as part of BAU for Regulatory Support. Continuously improve on processes and documentation to ensure all our processes are auditable and maintainable
- Help deliver stellar operations outcomes according to agreed service level agreements: ensuring our support sites across APAC achieve the best outcomes for regulators, especially in the face of new products and features, and ensuring our site operates as efficiently as possible while maintaining the highest level of quality
- Diagnose opportunities for improvement: You will closely collaborate with various teams to perform root cause analysis on problem areas
The Experience You'll Bring:
- Proven experience: whether it be in a startup, bank, consultancy, or corporate, you are someone who loves driving change in a fast-paced environment
- Demonstrated Data/Analytics experience; Excel proficiency; proficiency in SQL and JQL
- Exceptional writing and verbal communication skills
- Attention to detail and ability to work on multiple projects in parallel without compromising the quality of deliverables while bringing innovative ideas to your work
- Experience using GenAI/ChatGPT and/or Machine Learning is a plus
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.