#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team
Join our Global Support Operations team, dedicated to serving the US and Canada markets. As part of the US and Canada Vendor Management team, you'll play a crucial role in overseeing daily vendor operations and fostering strong relationships with our Vendor Partners.
About the Role
As a Vendor Management Specialist, your primary focus will be on meticulously managing daily, weekly, and monthly site performance metrics. You'll analyze KPI trends, extract insights, and pinpoint problem areas within our managed businesses. Additionally, you'll take charge of coordinating cross-functional projects, ensuring seamless documentation, and driving data-driven analyses to identify and address issues effectively.
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Your Impact in Role:
- Track day-to-day vendor performance metrics
- Interact and follow-up with internal teams and third-party vendors to extract information and close action items.
- Report critical call-outs and insights for business improvement
- Execute performance improvement projects across vendors and businesses
- Conduct root cause analysis of identified problem areas within vendor operations
- Build and maintain working relationships between Uber and Vendor partners
- Coordinate and organize cross-functional projects with robust documentation
- Proactively identify problem areas and drive KPI improvements through data analysis
- Draft stakeholder communications for effective dissemination of insights
- Be the governance arm of the team keep all commitment on track and ensure closure on actions
- Consolidate communications from other leaders and present in a digestable manner
The Experience You'll Bring
Basic Qualifications:
- Proficient in Google Workplace suite (Slides, Sheets, Docs, etc.)
- Familiarity with Uber products and business operations in the US & Canada market
- Previous experience in customer experience delivery
- Self-starter with proactive problem-solving abilities
- Data analysis and basic SQL understanding (preferred but not required)
- Stakeholder management capability
Preferred Qualifications:
- Expert proficiency in Google Workplace suite (Slides, Sheets, Docs)
- Excellent stroy-telling and presentation design skills
- Project management and or change management certification
- Demonstrated success in driving customer experience delivery for Uber products across multiple markets, preferably US & Canada
- Proven track record in project coordination
- Strong experience in data analysis
- Familiarity with contact center servicing and adept at managing vendor relations
- Proficient in SQL
What's in it for you?
Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today. We pride ourselves on the outstanding team we've built. The driver behind all of our growth, our daring and innovative brand, and the groundbreaking technology we bring to life is the people that make Uber, #OneUber.
Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been crafted with #OneUber in mind, supporting the whole you and the way that you work best.
- Personal health and wellbeing - HMO coverage for you and your eligible dependents. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including; gym / fitness memberships, mindfulness apps, fitness equipment, and more.
- Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement).
- When you are in the office, we have an outstanding range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program; catered lunch and you'll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
The benefits mentioned here, to the extent they are in addition to those minimum statutory requirements, are provided at Uber's sole discretion and are subject to change in the future. Terms and conditions may apply to each benefit.
Unsure if this role is the right fit for you?
We encourage you to review the details of the job role and envision how you can impact not only our organization but the world using your outstanding talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we encourage you to apply to explore opportunities within Uber.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.