About the Role
At GSS, we are the custodians of quality at Uber, managing the end-to-end testing lifecycle with a tech-first approach to deliver an exceptional user experience. We are looking for a dynamic leader to design and establish both technical and operational frameworks from the ground up, optimizing existing models while driving process improvements, efficiency gains, and overall quality advancements.
This role includes:
- Build & Optimize Frameworks: Develop new testing capabilities from scratch, tailored to business needs and end-user expectations.
- Define & Own Quality OKRs: Establish and track key quality objectives, continuously striving for improvements beyond defined boundaries.
- Drive Strategic Initiatives: Take bold, high-impact bets aligned with Uber's overarching strategy and mission.
- Implement Scalable Processes: Lead the rollout of large-scale operational processes, including strategy redefinition, vendor partnerships, and KPI-driven execution.
- Oversee Operations & Business Activities: Ensure the seamless execution of quality initiatives to achieve the desired results.
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If you are passionate about driving quality at scale and thrive in a fast-paced environment, we'd love to hear from you!
---- What You Will Do ----
- Define Test strategy, roadmap and gain operational efficiency for Quality@Uber
- Continuous identification of gaps in the test automation framework/Automation process and bringing in thought leadership to bridge those gaps
- Define the processes to Ensure day-to-day operations in Quality is working seamlessly
- Ability to ideate and include different areas of testing (eg. Performance, Load testing, Security etc.,) and should be competent in defining roadmap for scaling the same
- Ability to question the status quo and bring in industry best practices for Quality
- Work with the vendors, cross-functional engineering teams to deliver the artifacts
- Ensure OKRs and metrics are on track and raise flags whenever necessary
---- What You Will Need ----
- Having 6-10 years of experience in program management around software quality or handling any software product/feature development
- Experience as a Test manager driving quality for past-paced B2C/B2B mobile apps
- Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in constantly evolving business environments
- Excellent written and verbal communication skills with the ability to influence internal and external partners
- Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
- Experience with process design and optimization, program management, customer support strategies, quality assurance, and willingness to explore and learn new technologies
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, and recommendations and drive customer and product-focused decisions
- Entrepreneurial Mindset - Ability to think Top-Down and Bottom-up
---- Preferred Qualifications ----
- Candidate with an MBA is an added advantage
- Ability to plan and execute in an organized manner
- Ability to deep dive both technically and operationally on the problems and achieve operational excellence by finding appropriate solution
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.