About the Role
Uber GSS quality program management team owns the product testing vertical for all of Uber and partner companies. We ensure the product applications are bug free and provide best in class end user experience.
As a part of this role, the program manager would focus on developing frameworks for improving user experience, functional and usability testing. Also the focus would be on managing the fast paced large scale operations to meet the key KPIs of the delivery standards. Continuous innovation and application of advanced technologies to improve the standard of results would be the expected outcome of the role.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
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- Lead implementation of new scale operations processes from 0 to 1 which includes redefining the strategy, working through vendor partners, working with Uber's partners and ensuring the minimum impact on the defined KPIs
- Implement operational risk controls monitoring program by creating project plans and establishing a business level Process, Risk and Control framework.
- Oversee all operations and business activities to ensure the achievement of desired results and are consistent with the overall strategy and mission
- Create the strategy plan to support the delivery of operations for Uber's partners and work with growth teams on the sales and marketing efforts
- Ability to understand, read & write PRDs to support product teams on quick feature development
---- Basic Qualifications ----
- 6+ years of experience in program management or product management or consulting experience
- Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in constantly evolving business environments
- Excellent written and verbal communication skills with the ability to influence internal and external partners
- Customer-obsessed. Taking complex product challenges and simplifying to solve the end user problems
- Experience with process design and optimization, program management, customer support strategies, quality assurance and willingness to explore and learn new technologies
- Entrepreneurial Mindset - Ability to think Top-Down and Bottom-up
---- Preferred Qualifications ----
- 6+ years of experience in program management or product management or consulting experience
- Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in constantly evolving business environments
- Excellent written and verbal communication skills with the ability to influence internal and external partners
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.