About The Role
Global Quality is evolving to provide a tech-enabled, highly standardized, easily scalable program solution. In addition to meeting support experience needs, maintaining high levels of process and regulatory compliance for both Global and Regional requirements is necessary. To ensure we provide dedicated focus , we are looking for Global Quality Compliance Strategy Lead . This role will be responsible for developing and implementing robust compliance programs to measure adherence to documented requirements inline with regulatory bodies, industry standards, and internal policies across our Comm Ops organization. Coordinating the execution of consistent practices with the right level of nuance to protect the company, brand, and users will be key for this position. This role will be a key part of our Global Quality Leadership team.
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What You'll Do
- Develop and execute a comprehensive compliance strategy aligned with the organization's objectives and regulatory obligations, encompassing areas such as data protection and industry-specific requirements.
- Stay abreast of relevant laws, regulations, and guidelines impacting our CommOps (Global and Regional) operations, conducting regular assessments to identify compliance gaps, emerging risks, and areas for improvement.
- Lead the development, review, and implementation of compliance policies, procedures, and controls to ensure consistency and effectiveness in compliance management across all lines of business (Mobility , Delivery, G&R etc)
- Conduct risk assessments to identify potential compliance risks and vulnerabilities, developing strategies and action plans to mitigate risks and strengthen control mechanisms.
- Partner with L&D to develop and deliver compliance training programs and initiatives to educate frontline teams on their compliance responsibilities, promote awareness of standards, and foster a culture of compliance across COE and BPO teams.
- Establish monitoring, auditing, and reporting mechanisms to assess compliance with policies and procedures; conducting regular audits and reviews to identify and address compliance issues proactively.
- Lead investigations into compliance incidents or breaches, coordinating responses, implementing corrective actions, and driving continuous improvement to prevent recurrence.
- Collaborate with Global and Regional stakeholders (CX leads , RCOs , legal, internal audit, atc), to align compliance efforts with business objectives, facilitate decision-making, and promote a culture of compliance.
- Build and lead a high-performing compliance strategy team, providing guidance, mentorship, and professional development opportunities to enhance team capabilities and effectiveness.
Basic qualifications
- 7+ years of experience in Risk management, program management, or operations leadership roles within the transportation or technology industry.
- Experience in developing and implementing compliance strategies and Risk management strategies
- Understanding of relevant laws and regulations Uber or similar mobility/transportation orgs are exposed with a strong grasp of compliance principles and best practices.
- Proven ability to develop and execute strategic compliance plans, aligning compliance initiatives with business goals and priorities.
- Strong knowledge of risk assessment and management principles, with the ability to identify, assess, and mitigate compliance risks effectively.
- Experience in developing, implementing, and enforcing compliance policies, procedures, and controls to ensure regulatory compliance and mitigate risks.
- Excellent verbal and written communication skills, with the ability to communicate complex compliance concepts clearly and effectively to diverse audiences.
- Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and derive actionable insights to support compliance decision-making.
- Exceptional leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing compliance strategy team.
- Proven ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization to drive alignment and achieve compliance objectives.
For Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.
For Phoenix, AZ-based roles: The base salary range for this role is USD$122,000 per year - USD$135,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, Uber recommends all US- and Canada-based employees to be vaccinated in order to access any of our facilities; this is subject to change solely at the Company's discretion.